Clementina Nwadigwe

Clementina. N. Nwadigwe Executive Assistant | Executive Operations | Calendar & Stakeholder Management ◇ Surulere, Lagos, Nigeria ◇ PROFESSIONAL SUMMARY Mission-driven Executive Assistant with 8+ years of experience supporting senior executives in fast-paced organizations. Expert in complex calendar and schedule management, executive travel coordination, inbox management, and operational support, with a proven ability to anticipate needs, resolve conflicts proactively, and streamline workflows. Known for discretion, reliability, and clear communication when serving as a trusted liaison between executives and internal and external stakeholders. Experienced supporting both in-office and fully remote teams and committed to continuous learning, inclusivity, and impact-driven work. CORE SKILLS & TOOLS          Executive Calendar & Schedule Management Senior Stakeholder & Liaison Support Executive Travel & Logistics Coordination Inbox Management & Executive Communications Meeting Preparation, Briefings & Follow-Ups Workflow Streamlining & Operational Efficiency Confidential Information Handling & Discretion Project & Priority Coordination Remote & Distributed Team Support TOOLS & TECHNOLOGIES : Google Workspace (Gmail, Calendar, Docs, Sheets) | Slack | Zoom | Microsoft Teams Microsoft Office Suite | Notion | Trello | Calendly Zendesk | HubSpot | Reamaze | Shopify PROFESSIONAL EXPERIENCE Executive Assistant Excel Charis Pharm Ltd – Lagos, Nigeria Feb 2016 – May 2025      Provided high-level executive support to the CEO, managing a complex and dynamic calendar, scheduling meetings with internal leaders, partners, and external stakeholders while aligning priorities with organizational goals. Proactively identified and resolved scheduling conflicts, balancing urgent requests with strategic priorities and minimizing disruptions. Coordinated virtual and in-person meetings, including agenda preparation, document collation, technical setup, briefing materials, and post-meeting follow-ups. Prepared daily, weekly, and monthly executive summaries and reports, ensuring leadership had clarity on priorities, deadlines, and action items. Served as a trusted point of contact for clients, vendors, and partners, maintaining professional, timely, and confidential communication on behalf of the executive.      Managed executive inbox correspondence, flagging priority items and drafting responses to support timely decision-making. Planned and coordinated domestic travel logistics, including itineraries, accommodations, transportation, and meeting schedules. Maintained highly organized digital filing and record-management systems, improving document retrieval efficiency by approximately 40%. Streamlined administrative workflows and tracking systems, improving executive efficiency and reducing operational delays. Supported cross-functional initiatives by tracking action items, monitoring deadlines, and ensuring consistent follow-through Customer Support Representative Louise Carter LLC – Remote April 2025 – Oct 2025  Delivered high-quality remote customer and stakeholder support via email, chat, and phone, maintaining professionalism, empathy, and clarity.  Managed high-volume inquiries using Zendesk, ensuring accurate documentation, prioritization, and timely resolution.  Coordinated scheduling and confirmations for customer sessions and virtual services, ensuring smooth logistics and clear communication.  Collaborated with cross-functional teams (operations, finance, logistics) to resolve issues efficiently and improve service delivery.  Identified recurring issues and recommended workflow improvements, reducing repeat inquiries and escalations.  Consistently achieved 95%+ Customer Satisfaction (CSAT) scores. KEY ACHIEVEMENTS  Recognized by senior leadership for reliability, discretion, and strong executive partnership.  Improved documentation and record-keeping processes, significantly enhancing operational efficiency.  Reduced ticket resolution time by approximately 30% through improved prioritization and workflow management.  Maintained 95%+ CSAT while managing high-volume communications and scheduling requests. . EDUCATION B.Sc. in Biology Education, University of Lagos, Nigeria University Diploma in Microbiology, University of Benin , Nigeria Office Admin Secretarial and PA Diploma, Janets.org.uk - ADDITIONAL INFORMATION  Work Style: Proactive, highly organized, service-oriented  Remote Experience: Extensive executive and stakeholder support  Availability: Full-time, Monday–Friday  Values Alignment: Strong commitment to mission-driven work, inclusive collaboration, and continuous improvement