Experienced Technical Specialist with a strong foundation in cybersecurity, enterprise technical support,
and IT infrastructure management. Proficient in resolving high-severity incidents, optimizing network
performance, and implementing secure identity protocols such as SSO, SCIM, SAML, and Zero Trust
network policies. Skilled in troubleshooting hardware/software issues, supporting cloud environments (Azure,
VMware, Hyper-V), and using tools like Datadog, Intercom, Salesforce, and Retool for diagnostics and
automation. Known for delivering secure, scalable, and user-focused solutions, while ensuring compliance
with SLAs, access controls, and data protection standards.