Claudine Shane Delima Escudero

CLAUDINE SHANE ESCUDERO VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER Phone (- Email -- Address San Pedro, Laguna, Philippines SUMMARY WORK EXPERIENCE Results-driven Virtual Assistant with expertise in Social Media Management and Corporate Services support. Proven track record in enhancing online presence and streamlining administrative processes. Adept at multitasking, communication, and problem-solving, with a strong ability to adapt to dynamic environments. Committed to delivering high-quality results and fostering positive relationships with clients and teams members. Assistant and Corporate Specialist Morfe, Ceneta & Co., CPAs | February 2024 - September 2024 Recognized for enhancing quality and value in deliverables, I excel in organization, strategic planning, and problem-solving, fostering effective collaboration in team environments. I possess an International Certificate in "English for Career Development" from the U.S. Department of State, demonstrating strong English proficiency. SKILLS Administrative Assistance Strong Written and Verbal Communication Computer Literacy Client and Stakeholder Liaison Research Attention to Detail and Accuracy Confidentiality and Discretion Organization and Multitasking Proactive and Self-Motivated Streamlined client communication for the incorporation of foreign corporations and businesses in the Philippines, ensuring compliance with the revised Corporation Code. Composed, refined, and validated Board Resolutions, Secretary's Certificates, and other official legal documents with accuracy and precision. Coordinated with liaison officers to oversee and organize the application process, liaising with local government units (LGUs) and various government agencies. Delivered Corporate Secretarial services to the Managing Partner, documenting minutes for Annual Stockholders' and Officer Meetings, and executing timely registration and filing of the General Information Sheet (GIS) with the Securities and Exchange Commission (SEC). Business Development Manager, Freelance NewGeneration Inc. | December 2022 - February 2024 Spearheaded lead generation initiatives through networking, cold calling, and leveraged existing relationships to expand the client base. Cultivated and strengthened relationships with prospective and existing clients, serving as the primary contact and providing ongoing support to ensure high satisfaction levels. Crafted and presented tailored proposals and presentations to prospective clients, customizing solutions to align with client needs and the company's offerings. Collaborated with sales and marketing teams to formulate and implement strategies aligned with company objectives, setting and monitoring clear sales targets and KPIs. Negotiated client contracts and agreements to secure favorable terms, successfully closed deals, and consistently met or exceeded sales targets. Virtual Assistant Level V, Freelance NewGeneration Inc. | October 2021 - December 2022 Delivered comprehensive administrative support to businesses and entrepreneurs remotely, including: Coordinated appointments, managed email communications, addressed customer inquiries, and executed data entry, ensuring a streamlined workflow. Organized client schedules, arranged travel logistics, and prepared detailed reports and presentations to support business operations. Enhanced clients' online presence by conducting research, creating and scheduling posts, engaging with followers, analyzing performance metrics, and formulating strategies to expand the brand’s audience on social media platforms such as Facebook, Instagram, and LinkedIn. Resolved customer inquiries across multiple channels—email, chat, and phone— addressing issues, managing returns, and ensuring a positive customer experience at every touchpoint. Customer Service Representative AHM Outsourcing Inc. | March 2022 - September 2022 Executed regular outbound and inbound calls, communicating health insurance terms with health providers regarding patients' medical records. Supported medical records departments in ensuring the accuracy and completeness of records. Monitored and coordinated the delivery of patients' medical records, with follow-up conducted through outbound calls to confirm receipt. Dispatched faxed medical requests to medical records departments, verifying and authenticating patient records with providers as an initial step. Records Retrieval Specialist AHM Outsourcing Inc. | September 2021 - March 2022 Managed a US Healthcare Account by locating, authenticating, and retrieving patient medical records in full compliance with HIPAA regulations. Performed extensive data analysis on medical records to determine patients' eligibility for health insurance under US government guidelines. Processed real-time online payment transactions through credit billing systems, ensuring accuracy and efficiency. Generated and organized receipts, and prepared regular reports to drive engagement and enhance transparency. Conducted outbound calls with healthcare professionals, including doctors, nurses, and medical practitioners, to facilitate record retrieval and clarify patient data. EDUCATION AB Foreign Service major in Diplomacy Lyceum of the Philippines University - With a focus on international relations, global governance, and effective cross-cultural communication. Developed skills in negotiation, policy analysis, and strategic planning, preparing for roles that require diplomatic insight and a nuanced understanding of global issues. INDUSTRY CERTIFICATIONS International Certificate Course on “English for Career Development” University of Pennsylvania, USA | October 1 - November 7, 2019 Sponsored by the U.S. Department of State and U.S. Embassy in the Philippines International Certificate Course on “Global Diplomacy - Diplomacy in the Modern World” University of London, London | June 21 - July 16, 2020 International Certificate Course on “Social Norms, Social Change 1” University of Pennsylvania, USA | August 1 - August 31, 2019 Certificate of Completion on Receiving and Responding to Workplace Communication e-TESDA (Technical Education and Skills Development Authority) | June 16, 2020 Certificate of Completion on Practising in Workplace Communication e-TESDA (Technical Education and Skills Development Authority) | June 17, 2020 Certificate of Completion on Orienting Oneself To Environmentally Sustainable Work Standards e-TESDA (Technical Education and Skills Development Authority) | June 18, 2020 Certificate of Completion on Managing Your Personal Finances; e-TESDA (Technical Education and Skills Development Authority) | June 19, 2020 Certificate of Participation on Leading the Future: 2025 Leadership Trends Arete Leadership Development Consultancy | October 23, 2024 VOLUNTEER AND ORGANIZATIONAL EXPERIENCE Certificate of Officership appointed as the “Director for Civil Society Engagement” LPU UNESCO Club | A.Y- Hult Prize Certificate of Committee Membership Lyceum of the Philippines University | November 23, 2019 Certificate of Participation in “Liberal Youth” Webinar on the “#BotoMoBosesMo: Webinar on Suffrage and Youth’s Role in Democracy September 30, 2020 Certificate of Participation in LPU UNESCO Club Webinar on the “Building A Greener Normal: Sustaining Food on Our Plates” Lyceum of the Philippines University | November 14, 2020 Certificate of Participation in LPU UNESCO Club Webinar on the “Mental Health Matters: Protecting and Preserving Students’ Mental Health During Pandemic Lyceum of the Philippines Univesity | October 24, 2020. Certificate of Membership in the Foreign Service Club Lyceum of the Philippines University INDUSTRY IMMERSION BACKGROUND BINAN DIVISION OFFICE OF TEACHERS Senior High Student Intern | May - July 2019 San Pedro Relocation Center National High School EON Group Public Relations Agency College Student Intern | 305 hours rendered Lyceum of the Philippines University SKILLS & TOOL EXPERTISE ADMINISTRATIVE SUPPORT SOCIAL MEDIA MANAGEMENT E-MAIL HANDLING CALENDAR MANAGEMENT LEAD GENERATION RESEARCH SEARCH ENGINE OPTIMIZATION MINUTES OF THE MEETING PREPARES PRESENTATIONS TRAVEL ARRANGEMENTS DATA ENTRY DOCUMENT MANAGEMENT INVOICE TRACKING EVENT PLANNING PROJECT COORDINATION FILE CONVERSION WEBSITE UPDATE OTHER PERSONAL AND SECRETARIAL ASSISTANCE CONTENT CREATION & SCHEDULING ACCOUNT MANAGEMENT COMMUNITY ENGAGEMENT HASHTAG RESEARCH ANALYTICS & REPORTING SOCIAL MEDIA STRATEGY DEVELOPMENT AD CAMPAIGN MANAGEMENT INFLUENCER OUTREACH CONTENT CURATION VIDEO CONTENT & STORIES COMPETITOR ANALYSIS CONTEST & GIVEAWAY MANAGEMENT EVENT PROMOTION CLIENT & TEAM COORDINATION MICROSOFT SUITE, GOOGLE SUITE, ADOBE SUITE CALENDLY, GOOGLE CALENDAR, MICROSOFT OUTLOOK CALENDAR NOTION, EVERNOTE, MICROSOFT ONENOTE TRELLO, ASANA GOOGLE WORKSPACE (DOCS & DRIVE), MICROSOFT SHAREPOINT SKYPE, WHATSAPP, SLACK, TELEGRAM, VIBER CANVA, PHOTOSHOP, CAPCUT, FILMORA, INSHOT ZOOM, GOOGLE MEET, TEAMS MEETING, GOOGLE FLIGHTS, SKYSCANNER, KAYAK AIRBNB, BOOKING.COM, EXPEDIA, AGODA, TRAVELOKA TRIPIT, TRAVIFY, GOOGLE TRAVEL EXPENSIFY, ZOHO EXPENSE, SAP CONCUR UBER FOR BUSINESS, RENTALCARS.COM, LYFT BUSINESS SOCIAL CHAMP, HOOTSUITE, BUFFER, LATER, SOCIALBEE CRELLO, PIKTOCHART, INSHOT GOOGLE ANALYTICS, FACEBOOK ADS, INSTAGRAM ADS, TIKTOK ADS I hereby declare that all the information contained in this resume is in accordance with facts and truths to my knowledge. I take full responsibility for the correctness of the said information.