Claudine Sante

Claudine Sante Data Management | Lead Generation A driven and customer-service-focused individual with 6 years working in the BPO company with a strong track record for delivering top-quality outcomes to meet client's and company's demands and needs. Career objective is to succeed in an environment of development and excellence and earn a profession which provides job satisfaction, self-development and help me achieve personal as well as organization goals. -- WORK EXPERIENCE Team Leader CNM BPO Solutions 03/2017 - 10/2020, Davao City Achievements/Tasks Davao City, Philippines Leads and manages a group of people on a daily basis. Communicates the client's requirements to meet the demands in order to reach the goal of the company. www.linkedin.com/in/claudinesa nte/ SKILLS Customer Service Leadership Create reports and analyzes them for a better reviews on a daily basis. Realtime Analyst / Workforce Management CNM BPO Solutions 01/2016 - 10/2020, Davao City Achievements/Tasks Manages and ensures that the service level agreements for various programs are met Work closely with the operations team to analyze and help improve their delivery processes Use trends and reports to forecast requirements Produce daily, biweekly and monthly internal reports Data Management Creates schedule for agents based on the forecasted volume of calls Problem solving Customer Service Representative Teleperformance Philippines Data Mining 02/2015 - 01/2016, Davao City Achievements/Tasks Computer Skills Helps customer with their queries, concerns, complaints and gives information about the services our company provides. Making sure that the customer understands the scope and limitation of the services. Lead Generation REFERENCES Ana Navarro Training and Quality CNM Solutions Buhangin, Davao City Contact Number: - Crezel Mae Demeterio Operations CNM Solutions Buhangin, Davao City Contact Number: - Provides customer the service that they need and making sure all their product and services problems are resolved. Product Analyst Mustard Seed Company 07/2014 - 01/2015, Davao City Achievements/Tasks Attracts potential buyer of the company's product and services. Serves the customer the right solution and products to their IT concerns. Explains and describes the IT products to the customers to meet their requirements. Provides customer their IT needs. Lead Generation Specialist and Appointment Setter WOSI Outsourcing 08/2013 - 07/2014, Davao City Achievements/Tasks Creates a list of potential customer/client that will avail the company services. Search and build a database for the company's reference in cold calling. Calls potential clients that are interested in availing the company's cleaning services and records key notes of the call. EDUCATION Bachelor in Computer Technology University of Southeastern Philippines 06/2009 - 04/2013,