CLAUDINE JOY APARRI
TALENT SOURCING SPECIALIST
Experienced and goal-oriented customer service manager turned
technical talent sourcer. A strategist and a problem solver with
excellent communication, EQ, and CQ skills. Passionate about client
satisfaction. Values learning and continuous improvement.
CONTACT
--Cebu, Philippines
EXPERTISE
Technical sourcing
Onboarding and training
Scheduling and coordination
Calendar management
Customer service
Complaint resolution
Leadership
Performance Assessment
EXPERIENCE
TECHNICAL SOURCER
CPI | May 2021 - present
Develop and implement sourcing strategies to
identify and attract top talents, leveraging
various tools and resources.
Collaborate with account managers and
recruiters to understand the technical skills
and experience required for specific roles.
Coordinate interview scheduling
Co-develop and co-lead the training program
for new sourcers
CLIENT CARE SPECIALIST
Provinziano and Associates | March - May 2021
Build and nurture client relationships by
regular check-ins, providing case updates,
coordinating meetings, and facilitating for the
clients' questions to be answered
Coaching
CABIN SERVICES DIRECTOR
Administrative support
Qatar Airways | July 2006 - July 2020
EDUCATION
BS INDUSTRIAL ENGINEERING
University of San Carlos (2005)
Leads a team of Cabin Crew as we provide a
seamless travel experience to each customer
Ensures the execution of safety, security,
quality, and service policies
Implement SMART goals
Conducts regular performance assessments
Coaching
Actively identifies areas where processes can
be improved
