Claudine Angelica San Juan

Claudine Angelica A. San Juan General Santos City | LinkedIn |-/- |- EDUCATION Bachelor of Science in Computer Engineering AMA College, General Santos City S.Y 2021 - 2025 Bachelor of Science in Accountancy & Bachelor of Science in Business Administration Major in Marketing Management University of Mindanao, Davao City S.Y 2009 - 2011 Bachelor of Science in Nursing Ateneo de Davao University, Davao City S.Y- WORK EXPERIENCE Customer Service Representative Ibex Global Philippines, Davao City - November 2020 to March 2021 ● ● Assisted with customer concerns relating to AT&T services; AT&T Fiber internet & DirecTv & Mobility Maintained customer service satisfaction at 68% (target metric) Retentions Specialist VXI Global Holdings, Davao City - December 2019 to August 2020 ● ● Assisted with customer concerns relating to AT&T Mobility and account retentions Maintained customer service satisfaction at 62% (target metric) Real Estate Virtual Assistant Private Real Estate Employer, USA (Part-time) - September 2019 to February 2020 ● ● ● ● Performed cold calling/outbound dialing Expired, FSBO, and Circle Prospecting leads Submitted Start of Day & End of Day reports monitoring productivity. Coordinated appointments with prospective property owners. Handled contract preparation and negotiations, market research and analysis, scheduled property inspections. Services Manager & Administrative Assistant Vast Holdings Group, LLC, USA - June 2018 to March 2019 ● ● ● ● ● ● Provided G Suite (now Google Workspace) technical assistance. Overhauled and organized the company's Google Drive and Redtail CRM for efficient data collection for annual IRS filing. Created a functioning Google Sheets to Redtail CRM integration using Zapier. Handled contract preparation, renewal, and on-boarding for the company's financial advisors Completed 500+ annual 5500, 5558, and 1099 including qualified plan loan paperwork filing to the IRS for the tax year 2018 Analyzed and improved the company's projects, client presentations, and SOPs for advisor onboarding at 80% efficiency. Technical Support for G Suite itGenius Australia, Sydney, Australia (Home-based) - Sept 2017 to June 2018 ● ● Directed Zendesk tickets and incoming Dialpad calls to proper technical and accounts teams that cater to customer concerns Provided G Suite (now Google Workspace) technical assistance. Technical Support Representative for G Suite Telus International Philippines, Taguig City - April 2016 to July 2017 ● ● ● ● ● Provided G Suite (now Google Workspace) technical assistance concerning Gmail, Google Drive, billing, data/email migration, and other Google services including email and web hosting, and domain registration. Participated in the Professor (Trainer) Intern Program; observed trainers while conducting product refreshers, attended meetings for training strategy improvement and gathering of training needs based on DSAT reports to improve site’s Customer Service Satisfaction (CSAT) scores Attend monthly meetings for product-specific updates from Google HQ Calibrated teammates with product/service updates Assisted in the facilitation of Employee Engagement events and account out-reach programs