Cláudia Isabel Maia Galindro

Cláudia Galindro Rua do Cidral 32 1º dto Leça da palmeira , Porto , --Summary Cláudia Isabel Maia Galindro's experience appears to be concentrated in Common End-user Software / Core Office, with exposure to Call Center or Help Desk or Customer Service / Customer Facing. Cláudia Isabel Maia Galindro has 9 years of work experience, with 2 years of management experience. Education Escola Superior Educação do Porto Bachelor in Social Education Porto, Porto District Graduated May 2008 Escola Secundária Augusto Gomes Social Communication Expert Graduated January 2004 Employment History Manpower working for NOS, Campanhã Customer Support Assistant Porto, Porto District August 2015 - Present Retention and Customer Loyalty Manpower working for NOS Backoffice operator Porto, Porto District October 2014 - August 2015 Insertion of contracts in computer system (Siebel / Ufe), correction of client portfolios, provision  of commercial and procedural information to sellers and shopkeepers. Manpower working for NOS, Campanhã Customer Support Assistant Porto, Porto District September 2013 - October 2014 Retention and Customer Loyalty Manpower on service to Zon TV Cabo Quality Manager Porto, Porto District May 2011 - September 2013 Detection of errors made by the assistants in computer system (Siebel), control and improvement of mistakes/errors done. CRH (Consultoria de Recursos Humanos) on Zon TV Cabo Servie Team Leader May 2010 - May 2011 Team management, motivation of assistants, space management, availability times. Support for communicators. Various secretarial work Manpower working for NOS, Campanhã Customer Support Assistant Porto, Porto District June 2008 – May 2010 Retention and Customer Loyalty Area of children with educational needs support at E.B 2, 3 de Paranhos School Social Educator Internship Porto, Porto District November 2007 - May 2008 Project Design and Implementation Hobbies & Interests I'm a gir guides leader at my community, having a junior patrol (girls form 14/17). I enjoy reading, movies and TV shows especially in the geek spectrum. Professional Skills Social Education: Advanced Human Resources: Intermediate MS OFFICE: Intermediate EXCEL: Intermediate MICROSOFT OFFICE: Intermediate Siebel: Advanced Social Apps (Facebook, Instagram, Twitter, etc): Expert Languages Portuguese: Native English: Fluent Spanish: Conversational French: Beginner