Claude Jean Fherdz Perez

Claude Jeanfherdz Kahulugan Perez 802 Kaharian St. DFS Brgy. I Mendiola, Siniloan, Laguna- |- Profile Excellent customer service has been a basic function of my daily life. I am detail oriented, talented Virtual Assistant and Customer Service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experience in creating an effective, organized environment which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction. Core Proficiencies Customer Service / Office Management / Relationship Building / Collaborative Team Member / Customer Relation / Negotiation Skills / Organized Events / Sales Professional Experience Health Hack Zack VIRTUAL ASSISTANT 2021 - Present Deliver high-quality customer service via email support platform ensuring top level service to continue corporate growth. Maintain a detailed delivery calendar to coordinate schedules and appointments. Update company's data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion. Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team player-attitude. Education New Era University Degree in Bachelor of Science in Business Administration Major in Marketing Management 2020 Community Involvement NSTP - CWTS Outreach Program Social and Welfare Service Project, New Era University Pampanga, 2016 Specialized Training And Seminars CONVENTION ON BUSINESS 10th EdukCircle International Convention on Business AFP Theater, Camp Aguinaldo Quezon City, Philippines, September 23 2017 THE 10TH PANAF YOUTH CONGRESS Discussion on Mental and Emotional Wellness Mother Rose Auditorium, Assumption College, Makati City, 2020 Additional Proficiencies Technical Skills Microsoft Office (Word, Powerpoint, Excel) Google Docs / Google Drive / Google Calendar / Gmail Tesda Courses Completed • Managing Your Personal Finances • Participating in Workplace Communication • Introduction to Front Office Services • Providing Front Office Services • Deal with Intoxicated Guests • SMART Technopreneurship 101 • Receiving and Responding to Workplace Communication • Exercising Sustainable Development in the Workplace • Orienting Oneself to Environmentally Sustainable Work Standards Personal Details Date of Birth : 08/18/1998 Marital Status : Single Nationality : Filipino Religion : Iglesia Ni Cristo Language : Filipino, English Reference Sheena Elain Chiara Sardin - "Manulife Philippines" HR Representative Solzhenitzyn Basal - "New Era University" Marketing Management Director