Clark Pelayo

I have over seven years of experience in customer service, technical support, and sales, working across multiple industries and environments ranging from finance and technology to wellness and direct sales. Throughout my career, I have built a strong foundation in customer relations, problem-solving, and leadership, while also gaining the versatility to adapt quickly to new industries and responsibilities.

My professional journey began at Intuit QuickBooks Self-Employed, where I spent more than two years as a Technical Support and Sales Representative. In this role, I helped freelancers and small business owners resolve technical issues with the QuickBooks application, while also guiding them through package upgrades that improved their ability to manage and pay taxes efficiently. This experience helped me sharpen my ability to combine customer service with consultative sales, ensuring that every interaction added value for the client.

I then joined J.P. Morgan Chase, where I served for over three years as a Customer Service Representative and Banking Specialist. Handling an average of 100 calls per day, I provided assistance with account balances, checks, loans, and personal information updates. This role required accuracy, efficiency, and professionalism in a high-volume environment, and it strengthened my ability to remain calm and solutions-focused under pressure.

In addition to my corporate roles, I pursued opportunities in direct sales, including a six-month assignment in Houston, Texas, where I worked in door-to-door pest control sales. During this time, I consistently exceeded sales goals and was recognized as the top agent out of 21 colleagues. Beyond personal results, I also trained new team members on effective pitching, objection handling, and territory management. This experience not only sharpened my sales skills but also strengthened my leadership abilities and resilience in a highly competitive, commission-based environment.

Afterward, I transitioned to remote work with Harvest Right, where I supported customers as a Technical and Customer Support Representative for freeze dryers. I handled a wide range of inquiries, from technical troubleshooting to pricing, and became adept at simplifying technical information for customers of all backgrounds.

I later advanced into management and sales leadership roles. At Prime Wellness, I served as both Team Manager and Sales Manager, where I was responsible for overseeing operations, coaching team members, and driving sales performance. Most recently, I worked with TireJECT as a Sales Account Manager, focusing on client relationship management, revenue growth, and account expansion.

Across all these experiences, I have consistently demonstrated adaptability, leadership, and a customer-first mindset. Whether working in a corporate office, in the field, or remotely, I bring professionalism, strong communication skills, and a results-driven approach that helps both customers and businesses succeed.