Clark Paulo Palo Zapanta

Multitalented Customer Service Representative and Graphic Designer with excellent experience in providing world class customer service. Exceptional collaborative and interpersonal skills, dynamic team player with well-developed written and verbal communication abilities. Highly skilled in client and vendor relations and negotiations.

Skills

Conflict resolution - Calmed challenging customers and successfully resolved majority of complaints.

Time management - Exceeded all time-based goals for call waiting and complaint resolution.

Resilience - Maintained professionalism and positivity despite a high workload and challenging complaints.

Written communication - Drafted formal written responses in accordance with company style guides while ensuring a professional and compassionate tone.