Clarisse Rae Fontecha
PROFESSIONALPROFILE
To apply for a challenging position utilizing my skills and abilities
developed through my experiences and education, with
opportunities for professional growth based on performance. To
work hard with full dedication for the organization's objective
and enhance my skills and knowledge and be ready to learn new
things.
CO N T A C T D E T A I L S
Mobile Phone: (-
Email:-
ACADEMICPROFILE
La Consolacion College - Manila
Bachelor of Science in Nursing
SKILLS
-Problem analysis and problem-solving
-Adaptability and ability to work under pressure
-Self-motivated, initiative, high level of energy
-Excellent communication skills
-Tolerant and flexible to different situations
-Demonstrated ability to follow instructions efficiently
-Reliable and friendly
-Able to multi-task and work independently and utilizing
critical thinking
WORKEXPERIENCE
Virtual Assistant / Executive Assistant- January
2022
Managing the CRM, emails, calendar and social media
platforms and websites. Editing simple video and
pictures for social media postings. Setting up
appointments on google and outlook calendar.
Contacting clients and other vendors when needed.
Human Resource Customer Solution Representative/ Associate
Operations Processor
Wells Fargo International Solutions LLC- Philippines |
September 14, 2020 – March 16, 2022
Assist employees in regards with their queries and questions
about compensation, online tools, contingent resources, develop
you tool and word day tool. Skilled in survivor and covid support.
Skilled in recruiting solutions and talent acquisition. Assisting the
employees and applicants on their queries. Helping the
employees on how to navigate on those tools and where to
check resources for self-service options. Assisting them on
documenting their Covid cases and informing them of the
company’s protocol. Assisting employees in the right department
to be routed to and making sure that all cases and information
given are correct and accurate.
Account Associate
VXI Global Holdings | November 2019-September 2020 Handling
combined billing complaints, queries, and transactions for all
AT&T services. Assisting the customer with basic technical
support. Giving a real-time resolution by providing excellent
customer service. Assisting the customer on sales, payments,
fraud claims, disputes, and escalations.
Customer Service Representative
Alorica | May 2019 - November 2019
Making sure that all of the customer’s concerns will be
addressed and solved. Answering all the questions and
providing a resolution right away. Performing technical
support if the customers are unable to do it on their end.
Manually processing payments if there are discrepancies in their
earnings.
Customer Service/Airport Ground Staff (Hospitality Team)
Dubai International Airport | May 2015-November 2018
Responsible for looking after passengers from when they
checked in up to when they board an aircraft. Dealing with
passengers’ queries and help resolve problems that may
involvefinding alternative travel arrangements. Worked in the
information counter to answer the passengers and colleagues’
questions.
Executive Assistant/Admin/Office Assistant
Hospitality Support Services (Qatar Railways) | November 2011November 2013
Arranging meetings and all kinds of bookings, managing emails
and calendar, making travel arrangements, preparing documents
for presentation and maintaining files and records saved.
