Clarisse Barral

CLARISSE BARRAL customer Service Representative - EDUCATION Bachelor of Secondary Education University of Mindanao- EXPERTISE Critical Thinking Communication Skills Time Management Problem Solving Desire to Improve Product Knowledge Flexible LANGUAGE English - PROFILE I am a committed, organized, and systematic person. I have good communication skills, I excel in teamwork, and I am eager to learn and acquire new skills. I am trustworthy and reliable, often seeking additional responsibilities across various fields of work. WORK EXPERIENCE Macy’s Credit Card - Customer Associate I Help customers with inquiries about their credit card's credit limit, application progress, payment procedures, and requesting limit increases Manage customer’s billing. PayPal - Disputes and Claims Manage disputes initiated by customers and conduct additional investigations involving the seller. Conduct investigation Process refunds REFERENCES Mary Ann Bernardo Team Leader Phone: - Mia Karen Bituin Agent Phone: - Scoot Airlines - Chat Support Help passengers with their bookings, including purchasing requested ancillaries Facilitate refunds in case of flight delays or disruptions. Poseidon Distribution Inc. Dispatch Assist Amazon drivers with their concerns thru chat and call. Assign loads and make a weekly schedule to the drivers Monitor drivers Hours of Service and making sure that they have enough 10-hour rest. 2024