Clarissa Vanta Paran

Clarissa Paran- - linkedin.com/in/clarissa-paran-4a639497 Experience Customer Care Representative Alorica Feb 2018 - Dec 2022 (4 years 11 months) • Assisted customers thru chat, email, and sometimes over phone with questions or inquiries about orders and billing statements on their account that is aligned with policies and procedures • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • Responded to customer needs through competent customer service and prompt problem-solving. • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Technical Support Specialist Alorica Jan 2017 - Feb 2018 (1 year 2 months) • Responded to customer inquiries and provided technical assistance over phone. • Assisted customers in identifying issues and explained solutions to restore service and functionality. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. Recruitment Specialist Skill Recruitment Agency Qatar Aug 2014 - Aug 2016 (2 years 1 month) • Outsourced clients who are in need for manpower based on needed nationality and skills • Developed recruiting strategies to identify qualified candidates. • Evaluated applicant credentials, conducted initial interviews and pre-screening assessments. • Operated and maintained applicant tracking and candidate management systems. • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible. • Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates. Human Resources Assistant Alliance Health Protection Management and Marketing Oct 2011 - Nov 2013 (2 years 2 months) • Delivered friendly assistance with new hires throughout interviewing and hiring process. • Answered and redirected incoming phone calls for office. • Filed paperwork, sorted, and delivered mail and maintained office organization. Clarissa Paran - page 1 Engineering Assistant K&K Molding, Inc. Mar 2006 - Sep 2010 (4 years 7 months) • Interpreted blueprints and technical drawings to analyze upcoming projects. • Organized and edited technical instructions for use in training and customer manuals. • Used MS Office to develop documents and spreadsheets for specific analyses. • Followed safety rules and standards, reporting concerns to management. Engineering Assistant Sohbi Kohgei Phils. Inc. Aug 2005 - Jan 2006 (6 months) • Created CAD models and drawings for Mold designs. • Oversaw project schedule and determined critical deadlines and task assignments. • Drafted assemblies, models, and other technical drawings. Store Cashier Robinsons Department Store Jul 2004 - Oct 2005 (1 year 4 months) • Greeted customers and responded to requests for information. • Operated cash register and scanned barcode items to record price and collected payment. • Processed credit card, EBT, and gift certificate payments with electronic computer system. • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution. Education AMA Computer College Bachelor of Science (BS), Computer Engineering Jun 2000 - May 2004 Skills Point of Sale (POS) Systems • Credit Card Transaction Processing • Payments • Gift Vouchers • Technical Documentation • Inspection • Tool & Die • Documentation • Supplier Sourcing • Technical Drawing Clarissa Paran - page 2