Clarissa Sura

Clarissa Sura Manila, Philippines PROFESSIONAL SUMMARY Detail-oriented and proactive professional with over 2 years of experience supporting companies, primarily through, customer service, data organization and social media management. Known for highly trainable, reliability, and clear communication. Actively seeking to contribute to growing companies by providing efficient remote support and continuously learning new systems. PROFESSIONAL EXPERIENCE SOCIAL MEDIA CUSTOMER SERVICE - UPWORK – REMOTE JANUARY 2024 – MAY 2025 • Responded promptly to customer inquiries via comments, private messages and emails. • Monitoring, responding and organizing emails, prioritize urgent tasks in Slack. • Data gathering and weekly analysis. • Managed business social media pages and digital engagement. • Assisting with another task if needed. • Regular update and maintaining accurate and organized Google Sheets. • Ensured consistent client satisfaction through timely support and brand representation. CUSTOMER SERVICE REPRESENTATIVE MARCH 2022 – SEPTEMBER 2022 SM Supermarket Online SM Manila, Supervalue Inc. • Assisted customers with placing, modifying, and canceling orders online. • Answered questions about products, promotions, and delivery schedules. • Tracked orders and coordinated with delivery teams for timely fulfillment. • Suggested product alternatives for out-of-stock items. • Processed refunds, replacements, and credits for missing or damaged products. • Handled complaints with professionalism and provided effective solutions. • Collected feedback to improve customer experience and build loyalty. TOOLS & SKILLS • • • Google Workspace (Sheets, Drive, Docs, Calendar, Chat) Quick to learn CRM and productivity tools (Notion, Slack, Zoom, MS Teams) Email & chat support • • • • Microsoft Excel & Word Social Media (Facebook, Messenger, Instagram) Canva (basic use) Data entry & simple reporting EDUCATION UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA – LAS PIÑAS BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT 2014 – 2018