Clarissa Loi Qiao Wee- |-| Miri, Sarawak, Malaysia
https://www.linkedin.com/in/clarissa-qiao-wee-loi/
Professional Summary
Accomplished Business Analyst with a dynamic background in finance and marketing, excel in
evaluating complex business challenges and transforming them into streamlined solutions, and driving
project excellence.
Successfully spearheaded 24 business operation process automation projects across the APAC region,
achieving remarkable savings totaling €569k and a substantial reduction in operational time by 13,866
hours over a swift 1.5-year period.
Areas of Expertise
Business Analysis
Market Research
Problem Solving
Business Process Improvement
Cross-functional Collaboration
Social Media Management
Project Planning & Management
Stakeholder Management
Content Writing & SEO
Work Experience
Teleperformance Malaysia Sdn. Bhd.
Jul 2022 - Present
A global digital business services company provide a comprehensive AI-powered service portfolio from frontoffice customer care to back-office functions.
Business Analyst, Automation
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Evaluated and optimized business processes for HR, WFM and operational teams across the
APAC offices, while identifying strategic process automation opportunities.
Gathered detailed requirements, ensuring alignment with stakeholder needs, and served as a
liaison between in-house developers and global end-users for seamless implementation of
process automation solutions.
Successfully managed and delivered 24 automation projects within the planned timeline,
achieved €569k in cost savings and reduced operational time by 13,866 hours for teams
serving e-commerce, finance, HR, social media and gaming clients.
Designed and developed automation solutions using tools such as Automation Anywhere,
adhering to industry best practices, and driving increased business process effectiveness.
Mediaplus Digital Pte Ltd.
Nov 2021 - Jun 2022
A full-service web development and digital marketing agency.
Project Coordinator (Web Development)
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Facilitated communication channels between internal cross-functional teams and clients in
diverse industries, such as beauty, retail, education, offshore and automotive, ensuring a
comprehensive understanding of project requirements, scope and objectives.
Directed task assignments within internal teams and optimized schedules for on-time project
delivery.
Elevated customer satisfaction by meticulously managing project details, customer feedback
and project timelines.
Conducted project planning and problem-solving using Agile Methodology, contributing to the
maximization of company ROI.
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Maybank Bhd.
Business Development Executive
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Jul 2020 - Sep 2021
Achieved a total loan portfolio of RM 8 million by identifying potential SME accounts, soliciting
new business and providing credit planning consultation.
Generated local market dominance through dynamic market research and relationship building,
resulting in increased revenue and expanded market share.
Managed relationships with key stakeholders, conducted KYC checks, maintained current
accounts, provided after-sales services and generated cross-selling opportunities.
Collaborated with credit and risk management teams to ensure meticulous adherence to the
bank’s credit policies and standards for every loan application.
Curtin University
Marketing Intern
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Dec 2018 - Feb 2019
Provided guidance and support to prospective students through individual consultations and
group information sessions, and act as a future studies consultant at Education Fair.
Developed and executed a dynamic social media marketing campaign, successfully increasing
brand awareness and fostering engagement among students and alumni.
Assisted in planning and executing on-campus and off-campus events, and created visually
appealing and informative graphics, presentations and photography for marketing materials.
Collaborated with Mass Communication team to generate and edit content for the university’s
website and social media platforms.
Reason of leaving: 3 months’ internship completed.
Freelance Experience
Scale AI (Software company, data platform for AI)
Prompt AI Moderator
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Sep 2023 - Present
Applied meticulous evaluation of AI responses, to train LLM, maintained content quality through
comprehensive assessments, generated constructive prompts for continuous improvement, and
collaborated on algorithm refinement while ensuring strict policy adherence and staying updated
on industry trends.
This role is pursued with flexibility, allowing contributions only during free hours.
Education
Feb 2017 – Dec 2019
Curtin University
Bachelor’s Degree in Finance and Marketing
Feb 2016 – Dec 2016
Curtin University
Foundation in Commerce (Awarded a Letter of Commendation)
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Skills
Language: English (Business Professional), Chinese Mandarin (Native), Malay (Intermediate)
Technical Skills: Microsoft Office (Word, Excel, PowerPoint), Adobe Photoshop, CRM Software
(HubSpot), Canva Design skills, Agile Methodology, SEO, Jira, Microsoft Teams, Automation Anywhere
Soft Skills: Excellent communication and interpersonal skills; Adaptability and flexibility, able to work
under pressure; Self-motivated, proactive and result-oriented; Ability to build strong relationships with
cross-functional teams.
NGO & Volunteering Experience
JCI (Junior Chamber International)
Jul 2021 - Present
• 2023 Board of Directors - Vice President Internal
- Managing internal commissions: awards, membership, leadership, and youth development
for enhanced organisational growth.
Event Volunteer
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2024 Area Sarawak Academy - Designer & E-Newsletter Editor
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2023 Earth Hour -Emcee
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(2-day event for members to learn about the organisation and foster leadership skills
(Partnering with local organisations and businesses to support Earth Hour through collaborative efforts and
pledges. )
2022 Let’s Get Elevated - Event Organising Chairperson
(Promoting a healthy lifestyle through a CrossFit workout event for organisational wellness.)
2022 52nd Installation & Award Banquet - E-Newsletter Editor & Designer
(Annual banquet to install the new board of directors.)
2021 Brave Mentorship - Mentor Coordinator
(Connecting 60 teens with 15 mentors, inspiring through design topics and mentorship for personal and
professional growth)
Curtin Volunteer
• Treasurer, Curtin Volunteer 2018 Exclusive Committee
- Managed finances and ensured effective fund utilisation.
Feb 2016 - Dec 2016
Event Volunteer
• 2018 CV! Embrace the Different - Organising Chairperson
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(Increasing autism awareness through school talks, open days with contests, parenting sessions, and
community engagement activities for comprehensive outreach.)
2018 CV! Embrace the Different Vice Organising Chairperson
(Increase stray animal awareness and fundraise for an NGO through a charity run, fostering community
involvement in animal welfare.)
2018 CV! Extra Ordinary Buddy - Designer
(Visit local disability center, raising awareness about disabled individuals' challenges and promoting
understanding for a more inclusive community.)
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