Clarissa Ann Alvarez

Clarissa Ann B. Alvarez About Me Finding a long term employment in an organization where I can grow professionally and further enhance my skills, knowledge and experience for me to resolve all the challenges in work. My Contact-- #7 Horseshoe Street Zone 4 South Signal Village, Taguig City, Manila , Philippines- QUALIFICATION SKILLS Microsoft Office (MS Word, Excel, Powerpoint, Publisher, Outlook) Knowleadgeable inusing vlookup, sumifcount etc Excellent communication skills ( Verbaland Written ) Adobe Photoshop Can operate other office equipments Flexible and able to adjust differentwork settings, loyal and hardworking Determined and accountable for decisions made With good interpersonal relationships to others and with good moral character. Team building skills Decision-making skills Stress and time management skills Have the ability to adapt to the changing situations EMPLOYMENT HISTORY Business Capital Consultants - WFH Business Process Manager & File Processing Lead August 2, 2021 - February 17, 2023 JOB DESCRIPTION: Submit applications and lending/funding packages for Bank Partner / MCA Lenders for approval Request additional documentation as required/requested by Bank Partners / MCA Lenders Interface with In-house Sales Agents for everyday updates Providing Administrative support Checking Leads Bank Statements and their other documents Collating all documents required to process the loans Creating Financial Analysis in every Bank Statement per lead Splitting and combining documents if needed using Adobe Making sure that Master Pipeline is always up-to-date Managing Hubspot Managing Emails Managing all files of the Clients Managing team members Soft pulling credit score of the leads to see what program they will be qualified ONLINE CEO -WFH CUSTOMER SUPPORT 10/2019 - 05/2020, JOB DESCRIPTION: Attending daily huddle meetings Managing interaction on facebook, linkedin and IG daily Ensuring all chatbot responses are handled by the end of the day Monitoring all social media sites daily Make sure I answered all the comments in the post with a call to actions Handling emails, groove ticket for customer issues & concern Answer comments and messages from social medias Offering several çourses and services on how to grow their account Documenting common questions, concerns, issues from followers Exploring other niche related facebook groups and interacting with users in the comments of post ENGAGEMENT SPECIALIST / APPOINTMENT SETTER / TELEMARKETER RnT CONSULTING, LLC – HOMEBASE 10/2018 - 01/2019, JOB DESCRIPTION: Used call tools as our auto dialer Make sure that we get all the needed information and to get an appointment from the customer Offering an auto, home and life insurance We have an agent who will be calling the customer with scheduled appointment and they are the one who will convince in getting an insurance from us Uses Google Maps to trace the customers home thru their home address Making sure that I have my revised rebuttals VIRTUAL ASSISTANT / PERSONAL ASSISTANT / APPOINTMENT SETTER OWN BUSINESS EDUCATION – HOMEBASE 04/2018 - 07/2018, JOB DESCRIPTION: Do cold calling to the incoming leads from our Dashboard to get an appointment and follow- ups for their Business Coach Do the lists of Appointments every time sent by my Business Coach and transferred it for Spreadsheets using my own simple excel formulas to make it more efficient and reliable to make it easier for him to view the appointments Other Ad Hoc OUTBOUND SALES REPRESENTATIVE / APPOINTMENT SETTER / TELEMARKETER VIRTUAL HEROES - HOMEBASE 07/2018 - 08/2018, ADMINISTRATIVE ASSISTANT / FACILITIES ASSISTANT JOB DESCRIPTION: OFFICE BASE Used to do cold calling to the incoming leads using an e-dialer offering these 4 types of Campaign depends on the demand of our Client. Campaigns are Burial Insurance, T65, MedSup, MedSup RT Making sure that every end of the call it is indicated in the right disposition We use VOIP (Voice Over Internet Protocol), Zoiper for e-dialer OUTBOUND SALES REPRESENTATIVE VERSATEL - HOMEBASE 07/2018 - 07/2018, JOB DECRIPTION: Used to do cold calling to the incoming leads from 500 up to 800 plus a day using an auto dialer offering an Affordable Health Insurance Making sure that every end of the call it is indicated in the right disposition SUPERVISOR SONY GLOBAL BUSINESS SERVICES (SONY PICTURES) – 10/2014 - 12/2017, 8/F Netlima Building Corner 26th Street 5th Avenue Bonifacio Global City Taguig JOB DECRIPTION: Communicating to Supplier for orders for Facilities / Office Management Creating Purchase Order in SAP Collating invoices for audit and recording purposes Collating information for new vendor creation Securing that all expenses are within the budget Monitoring all documents through my own templates Expenses are recorded for the month incurred Expenses are recorded for the month incurred Using SAP / Ariba and Service Now Creating Accrual if not GR’d before the soft-close 05/2014 - 10/2014, ADMINISTRATIVE ASSISTANT SUPERVISOR CATERING DEPARTMENT ISS FACILITY SERVICES PHILS. INC. – OFFICE BASE 06/2010 - 04/2013, CRB road corner Bagsakan road, FTI Complex, Taguig City FTI – SEZ Lot 91 Penn Phils Building, Bagsakan Road FTI JOB DESCRIPTION: CUSTOMER SERVICE & ORDER MANAGEMENT SUPERVISOR CONTIS PASTRY SHOP & RESTAURANT – OFFICE BASE Complex, Taguig City JOB DESCRIPTION: Consoling all Strategic Business Units order for the other day Mapping all Purchase Order’s that have been transferred to Sales Order by my CSA Doing daily and weekly reports like PO time and ending inventory monitoring, fixed allocated orders, cleaning materials of SBU’s, Unserved reports, 3pm meeting, etc Monitoring all attendance and performance of each CSA Assisting Customer Service Assistants for their task Processing additional and cancellation orders from SBU’s Coordinating to Logistics department for SBU’s split deliveries and additional orders Double checking all my assistants work using a one day mapping in Excel Encoding Sales Order in Accustom and Extracting Order comparative to accustom PROJECT GENERAL CLERK – LOANS DEPARTMENT EQUICOM SAVINGS BANK – OFFICE BASE 01/2014 - 05/2014, 215 Salcedo Street, Legaspi Village JOB DESCRIPTION: Transact personal and salary loans of other company & each equicom employee Filing & encoding of important documents Trained a new hire catering employees most especially the new supervisor Ensures that all sites are submitting their monthly financial reports In-charged of supervising an overall operation in logistics, kitchen, pantry in Catering Head Office Assigned to do a performance evaluation every 6 months of the Catering Staff Ensures that all sales and expenses are properly reported to the Operations Manager Maintain accounting documentation and monitors outlets food cost In-charged for the preparation of things needed for monthly meetings Prepares monthly reports of Catering Head Office and Outlets. (FS, Consumption Report, Inventory and including the reports collated to the catering sites) Keep an updated soft and hard copies of all the staff’s information (201 files) with confidentiality Prepares liquidation’s and ensures that the everyday incomes are directly proceeds to the accounting Education Background Tertiary Business Information Management AMA Computer College SEMINAR and TRAINING ATTENDED Supervisor Training - ISS Facility Services Phils., Inc. 06/2007 - 2009, Most Outstanding Student of AMA Taguig Branch Secretary of the Year Award Champion in Speech Choir Basic Leadership Training -ISS Facility Services Phils., Inc. Developing Effrective Team Leaders - ISS Facility Services Phils., Inc. Champion in Memorized Speech Scholar for the Year 2008 - 2009 SECONDARY Sto. Nino Catholic School Red Cross Training - ISS Facility Services Phils., Inc. Values Formation Training -ISS Facility Services Phils., Inc. 1997 - 2001, PRIMARY Sto. Nino Catholic School 1990 - 1997, Certificate / Trainings Attended: Amazon VA/FBA - Wholesale and Online Arbitrage Ecolab Training - ISS Facility Services Phils., Inc.