Clarissa Amosco Canedo

Clarissa A. Canedo-| - | Toledo City, Cebu, Philippines 6038 https://houseofmotivations.wordpress.com/ 7+ years of international, regional and local experience across different industries: Logistics (Gothong Air Express); E-Commerce (Taste Central); Offshoring/Outsourcing (BidOcean); ESL Online Education (SIIS); and Business Process Outsourcing (Concentrix). Adept at Customer and Technical Support, Operations, Data Entry, Internet Researching, Light Bookkeeping, Basic Graphic Designing and Video Editing, Writing, Affiliate Marketing and Email Management. PROFESSIONAL EXPERIENCE Concentrix| Cebu, PHI ; California, USA|Nov 2019 – Feb 2020 A global customer experience services and Technologies Company, providing support to the world’s best brands. Technical Support Agent Answering customers' inquiries and providing response and technical solutions to issues experienced by the customers. Communicating with clients via phone calls and web chats. Canceling and upgrading accounts. ● ● ● Handled the most difficult account of the company. Received good ratings from customers. Answered calls and provided solutions to the customers during tax season which was considered as the busiest month of the year. SIIS Online Tutorial | Seoul, KOR |Aug 2017 – July 2019 An online English school that primarily caters to Korean learners. ESL Online Teacher (Remote Work) Preparing and delivering lessons to improve students' reading, writing, and conversing skills. Creating and presenting educational material. Evaluating students' progress daily and monthly using Microsoft Word. Preparing quizzes for students. ● ● Earned loyal students that stayed for more than a year. Contributed in the increased enrollment of the students in the company. BidOcean | Colorado, USA |Sept 2013 – July 2017 Global G2B and B2B network featuring construction bids and tenders, procurement solicitations for other goods and services and construction and business news. Internet Researcher/Writer (Remote Work) Doing web research to find and collect data about job openings and construction bids in public and private companies in the United States and other countries such as Africa. Entering all the data in the program and specifying the correct jobs for each tender/bids. Writing and posting articles about climate change on the company’s website. ● ● Collected job openings and construction bids that provided more job opportunities for the members of the site. Researched new topics and posted articles about climate change. Taste Central | Manila, PHI |March 2013 – July 2013 Retails products online and serves clients in the Philippines. Operations Staff Preparing and completing orders for delivery according to schedule (picking and packing). Receiving and processing warehouse stock products (receiving, labeling, storing). Performing inventory controls and keeping quality standards. ● ● ● Fulfilled orders despite limited manpower. Maintained the quality of incoming products through strict quality control. Shortened the time of the processing of orders to ensure on-time delivery. Gothong Air Express | Mactan, PHI |Aug 1999 – July 2000 An express courier and cargo company in airline cargo services. Customer Support Representative/Cashier Accepting customers’ cargoes and calculating the appropriate shipping costs and taxes. Collecting payments and preparing and submitting daily financial reports to the supervisor. Depositing cash to the bank daily. Answering customers' queries and issues about their cargoes. ● ● Provided immediate solutions to customers’ concerns. Gave quality service through fast processing of customers’ cargoes. EDUCATION Holy Name University Fundamentals of Accounting Subjects (Accounting 1 and 2) June 2006 – March 2007 University of San Jose-Recoletos Bachelor of Science in Computer Science June 1994 – March 1999 PERSONAL BACKGROUND Fluent in English and Filipino. Adept in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Workplace, Canva, Kapwing and Adobe Spark. Interests: Teaching, Transcribing, Graphic Designing, Video Editing, Missionary Work, E-commerce, Photography, Spirituality and Psychology.