Clarisa Khallan

Clarisa Khallan- Summary Highly efficient and detail-oriented administrative professional with 10 years of experience in administration, office management, data entry, and customer service. Currently serving as a Virtual Executive Assistant & Project Manager, supporting C-suite executives and cross-functional teams. Known for strong organizational skills, clear communication, and the ability to manage complex schedules, streamline operations, and drive projects forward. Proven track record of enhancing productivity and maintaining high-quality standards in fast-paced environments. Skills Executive Calendar & Email Management CRM Management & Data Entry (HubSpot, ActiveCampaign, Salesforce) Project Coordination & Workflow Automation Basic Bookkeeping & Financial Admin Microsoft Office Suite & Google Workspace Social Media Scheduling & Coordination Experience Unalome Agency - Executive Assistant Operations Manager (Remote)| 2/2024 - Present Kelowna, Canada ● Managed executive inbox, ensuring prompt responses and seamless communication with clients across coaching and training programs. ● Provided end-to-end support for private and group coaching programs hosted on Mighty Networks — including participant registration, tech support, uploading Zoom recordings, managing quizzes, and distributing completion certificates. ● Oversaw video content workflows from concept to final delivery, liaising between the executive and video editor by organizing creative assets such as logos and imagery. ● Maintained and coordinated the Acuity calendar, scheduling team meetings, managing program offerings, resolving conflicts, and balancing the executive’s availability. ● Created social media content to ensure alignment with brand voice and accuracy before scheduling. ● Conducted one-off research projects such as sourcing tools, products, and travel accommodations to support executive needs. ● Used tools such as Asana, Slack, Acuity, Google Workspace, Zoom, ActiveCampaign, Vista Social, and Zapier to streamline tasks and manage digital operations. M Ramseur & Associates, PLLC - Executive Assistant for a Start Up Firm (Remote)| 2/2024 – 4/2025 Atlanta, Georgia ● ● ● ● Handled office-management duties, calendar events, phone calls, and screened prospective clients. Managed the schedules and communications of key executives, project architects, and managers. Set up meetings (Zoom, Google Meet, Microsoft Teams, In-Person). Produced and ensured the release of meeting minutes by Project Architects and Project Managers. ● ● ● Prepared meeting agendas and gathered documents for meetings. Managed DropBox by ensuring files found in our email and Monday.com were placed in the appropriate folder. Coordinated travel arrangements as needed. LocalAway - Executive Assistant (Remote)| 2023 - 2024 Texas, United States ● Provided high-level administrative support to the CEO and COO, managing complex calendars, travel logistics, and scheduling across multiple time zones. ● Shadowed executive inboxes to monitor and prioritize communications, drafted follow-up emails, and ensured timely responses. ● Coordinated meetings and appointments, maintaining smooth day-to-day operations in a fast-paced, high-growth environment. ● Performed data entry and maintained organized records using Notion, Airtable, ClickUp, Slack, and Google Workspace; supported investor research and contributed to the preparation of investor pitch decks. ● Conducted in-depth research for strategic initiatives, marketing campaigns, and operational decisions. ● Reviewed incoming reports, documents, and memos, flagging action items and supporting executive decision-making. ● Collaborated with cross-functional teams to assist with basic marketing execution and special projects. Elite CEOs - Lead Generation Virtual Assistant (Remote)| 2022 - 2023 Texas, United States ● ● ● ● ● ● ● Found 80-90 leads per day using various platforms such as: Facebook, Instagram, Seamless, and various other databases. Researched the best matches for Certified Personal Trainers, Gym Owners and Fitness Coaches in USA and Canada. Made sure all leads met the specified standard and criteria. Added First Name, Last Name, Company Name, Website, Emails, Phone numbers, Facebook and Instagram account details to the database. Searched for and investigated new sources of potential leads and passed on to the team. Communicated with the team via Slack for updates, meetings, and follow-ups. Send openers in chat with leads and respond to their in-chat responses. Achieve Test Prep - Virtual Account Services Representative (Remote)| 2021 - 2022 New York, United States ● Managed and updated student records by maintaining accurate tickets and case notes in Salesforce to ensure efficient tracking and resolution. ● Delivered exceptional service through inbound and outbound calls using a dialer system, consistently maintaining a high level of professionalism and empathy. ● Registered students for courses based on their Enrollment Agreements, ensuring accuracy and adherence to academic requirements. ● Provided technical support for platforms such as Moodle, Zoom, and the Student Portal, troubleshooting common access and functionality issues. ● Contacted students regarding delinquent accounts, facilitating payment arrangements and supporting collection efforts in a respectful and effective manner. ● Cross-trained in Academic Advising and Customer Relations to serve as a reliable backup for multiple customer-facing departments and maintain continuity of service. Straticel – Executive Assistant (Remote)| 2018 - 2021 New York, United States ● Managed email and phone communications, maintained contact lists, and followed up with clients and stakeholders to ensure timely responses and confirmations. ● Created professional presentations, prepared customer spreadsheets, and maintained organized digital records. ● Coordinated executive calendars, scheduled meetings and events with key clients, and handled travel and accommodation arrangements. ● Served as the first point of contact for clients, delivering excellent customer service and assisting with internal administrative queries and problem-solving. ● Conducted market research to support sales and advertising initiatives, contributing to strategy development. ● Oversaw customer account management, including updates, changes, and payment processing when required. ● Followed up with clients to guide them through processes and ensure a smooth experience from start to finish. Royal Palm Hotel - Office/Accounting Assistant | 2016 - 2018 Port-Of-Spain, Trinidad ● Provided administrative support including filing, data entry, managing correspondence, and maintaining organized office records. ● Handled accounts payable and receivable, tracked expenses, and performed monthly reconciliations using QuickBooks and Excel. ● Processed invoices, purchase orders, and receipts with accuracy and timeliness. ● Prepared payroll by gathering and verifying timesheets, calculating deductions, and ensuring compliance with NIS, PAYE, and Health Surcharge requirements. ● Submitted statutory payments and reports to the Board of Inland Revenue (BIR) and National Insurance Board (NIBTT) within required deadlines. ● Prepared and submitted annual TD4 forms and addressed employee tax queries. ● Maintained updated vendor and client databases, including contact and payment details. ● Managed incoming calls, scheduled meetings, and coordinated appointments for smooth office operations. ● Assisted during audits and supported year-end financial preparations. Digicel - Customer Care Representative| 2014 - 2016 Port-Of-Spain, Trinidad ● Handled 100+ inbound calls daily, efficiently resolving customer inquiries, technical issues, and servicerelated concerns with a focus on first-call resolution. ● Accurately logged customer interactions and service tickets using various platforms including CISCO, CAIN, Service Desk, and Crimson E-Care. ● Provided detailed information on product offerings, ongoing promotions, and services, ensuring customers were well-informed and supported in their purchasing decisions. ● Consistently delivered professional, high-quality customer service, maintaining a positive brand image and achieving high customer satisfaction ratings. Education and Training University Of The West Indies - Bachelor of Business Administration (BBA)| 2012 - 2015