Clarisa Jean Guia

CLARISA JEAN GUIA Taguig, NCR 1632 | - |- PROFESSIONAL SUMMARY Motivated and adaptable BS Psychology graduate with hands-on experience in customer service, and recruitment compliance. Skilled in client relations, candidate sourcing, and documentation management. Adept at working in fast-paced environments, collaborating with diverse teams, and ensuring high standards of accuracy and service. EXPERIENCE Pontoon Solutions Philippines / Adecco Australia — Admin & Compliance Coordinator August 2023 - November 2024 •Conducts sourcing and interview candidates as required. • Evaluate candidate eligibility and maintain compliance documentation. • Coordinate directly with international stakeholders to support end-to-end recruitment and staffing processes. Associate Consultant and Customer Care Coordinator November 2024 – Present • Initially hired as Associate Consultant and later moved internally to Customer Care Coordinator role. • Receive calls related to rosters and scheduling for employees across multiple warehouses in Australia. • Maintain polite and professional approach to employees’ concern through inbound and outbound calls. •Update company systems to reflect roster changes accurately and promptly. • Manage to keep emails from clients and employees organized and resolved. Citibank, N.A. — Customer Service Officer Nov 2022 – Aug 2023 • Handled credit card and lending partner concerns for Australian customers including billing, disputes, fraud, rewards, and collections. • Delivered quality inbound and outbound customer service and promoted loan offers to meet sales targets. • Ensured adherence to service level agreements and compliance standards. EDUCATION Centro Escolar University, Mendiola NCR — BS Psychology 2015 – 2021 Canosa College, San Pablo City Laguna — Secondary Education 2012 – 2015 AFFILIATIONS • Junior People Management Association of the Philippines — Member -) • Psychosocial Association of the Philippines Junior Affiliates — Member -) • CEU Psychology Society — Member -) KEY SKILLS • Recruitment & Compliance Coordination • Customer Service & Client Relations • Psychological Assessment & Activity Facilitation • Microsoft Office (Data Validation, Reporting) • Detail-oriented & Accuracy-driven • Effective Written and Verbal Communication • Team Collaboration & Adaptability LANGUAGES • English • Filipino