Claris Villanueva

I’m a committed and experienced Player Engagement Agent with a strong foundation in customer service, voice, and email support. With professional experience in the telecommunications and e-commerce industries, I’ve developed a deep understanding of what it means to provide clear, thoughtful, and empathetic support—especially in high-volume, fast-paced environments.

I began my career as a Customer Care Representative for a telco account, where I handled a variety of inquiries through both voice and email. From technical issues and billing concerns to service troubleshooting, I became skilled in staying calm under pressure while offering practical solutions and delivering a positive customer experience. This role taught me the importance of listening closely, communicating clearly, and always showing respect and patience.

Later, I supported online entrepreneurs as part of a Shopify store support team. I provided guidance to store owners as they set up, managed, and optimized their online businesses. This experience helped me build strong skills in email support, process explanation, and customer education. It also sharpened my attention to detail and reinforced the value of personalized service in a digital-first world.

Today, I work as a Player Engagement Agent focused on email support. While I’m not a gamer myself, I take pride in helping players have smooth, enjoyable experiences by offering responsive, professional, and friendly assistance. I handle a wide range of player concerns, from account issues to gameplay-related questions, with a focus on clear communication and customer satisfaction.

What drives me in this role is my commitment to service excellence and problem-solving. I may not play the games I support, but I care deeply about the player experience and always aim to provide support that is accurate, helpful, and respectful. I see every email as an opportunity to reassure the player, resolve their concern, and leave them with a positive impression.

I also value teamwork and collaboration—working closely with internal teams to escalate issues, share feedback, and contribute to continuous improvement. I stay updated on product changes, tools, and procedures so that I can better assist those I support.

In every role I've taken on, my focus has remained the same: provide support that’s human, helpful, and kind. Whether helping a customer, a business owner, or a player, I bring patience, clarity, and professionalism to every interaction