Clarinda Deladia

Clarinda J. Deladia Alpa Dormitory, Alpa Centrum, Subangdaku Mandaue City, Cebu- Career Objective:To utilize ans enhance skills learned in college as well as in my work experiences in a profession that does not only offer financial stability but most importantly is my personal growth. Education:2001 - 2002Master’s in Management Leyte Normal University ( 9 units earned ) Tacloban City 1996 - 2000AB Mass Communication Leyte Normal University Tacloban City 1992 - 1996Leyte National High School Tacloban City 1986 - 1992Rizal Central School Tacloabn City Affiliation: Kapisanan ng mag Brodkasters ng Pilipinas ( Licensee ) Civil Service Eligibility:Professional Examination held in CSRO # 8 in August 25, 2001 with a rating of 80.54%. Work Experience: Sept. 2000-June 2001Starlite Glass Supply Tacloban City Accounting Clerk - payroll preparation - quotation preparation - bookkeeping Sept. 2001-Feb 2002Promo Dimensions Inc Tacloban City Researcher - House to house interview of the products end users - preparing daily reports on the interview conducted - preparing weekly reports based on the daily reports made Feb-April 2002Promo Dimensions Inc. Tacloban City Assistant Local Unit Officer - supervise staff under my unit - receives daily remittances - prepares daily remittances reports - evaluate performance of my subordinates Feb.2003-Feb. 2004Berovan Marketing Inc Tacloban City Assistant Sales Representative - assists in booking/sales of medical products - collection - invoicing - attends to paper works, particularly bidding papers & quotations. Feb.2004-Jan.2007Berovan Marketing Inc Davao City 3M Product Specialist ( Hospital Markets Division ) - responsible in promoting all 3M products under medical division - responsible in doing product demonstration unto staff nurses from different hospitals under my area of assignment - work with sales representatives who belongs to my area Oct.2007- Nov. 2009Cybercity Teleservices Inc. Davao City Call Center Agent/Customer Service Representative - responsible in taking inbound calls - catering to 24 catalog companies with-in continental US ( Trained w/ Certification ) - assures quality of the call (self-responsibility) - process catalog request ( sending copy of the catalogs) - process removal from the mailing list - process customers need to change address on file - process order calls - process all customer service for catalog - process escalations per customers modifications of their orders - process customers request to be removed from the company’s email list - process customers request not to rent their information to other companies - responsible in trouble shooting toys for a certain US toy company being a customer service representative - initial programming for connected toys ( hooked via internet ) - trouble shoot non-working toys wether newly purchased or in customers hand for sometime already - process return or refund for defective items/toys - assures good quality of calls to maintain team standing - responsible for other teammates for good working ambiance. Dec.2009-May 2011APAC Customer Service Inc Tacloban City Listener Care Representative ( SIRIUS XM Account ) - create new customers account - process activations - account update - process payments - attends customers query - sell radios as well as subscriptions May 2011 - Dec. 2011Convergys Cebu (Banawa) Cebu City Customer Service Associate ( IBM Sprint ) - customer service - billing - 1st level technical support Jan. 2012-December 2012Teleperformance Phil Cebu City Customer Service Representative/Travel Expert (Orbitz Travel Agency) - helps customers make new reservations, cancellations & modifications of their travel itinerary - attends to billing inquiry December 2012-April 2014Teleperformance Philippines Cebu City Assistant Team Lead ( ATL ) (Orbitz Travel Agency) - supervisors tasks > coaching > monitoring calls > attends to supervisors calls > administrative job > ensures the growth of the team as well as each team member April 2014 - Dec 12, 2015TeleperformancePhilippines Cebu City Consultant ( Telstra Account ) - billing - 1st level technical support - sales May 28 - Nov 15, 2016EXXPert Communications Cebu City Sales Representative (KARMA Royal Group) Team Lead - sales calls - coaching - call monitoring - attends to supervisors call - administrative job - ensures teams growth as well as team individual progress Personal: Nickname:Ken Present Address:Alpa Dormitory, Alpa Centrum, Subangdaku Mandaue City, Cebu Mobile:- Landline:- Date of Birth:December 31, 1978 Place of Birth:Tacloban City Sex:Female Height:5’3” Civil Status:Single Religion:Roman Catholic Nationality:Filipino Languages/Dialect:English, Tagalog, Waray-waray & Cebuano Father:Crispin E. Deladia Occupation:Deceased Mother:Clara Judy J. Deladia Occupation: Deceased