Claribel M. Saguit
A skilled Customer Service Representative with over 8 years of
experience. Expert in providing excellent services to customers
in a dynamic work environment. Specializes in data entry,
customer communication, sales, and email marketing.-
Work Experiences
Customer Service Representative
Task Us
June 9, 2021 to October 9, 2021
Customer Service Representative
WNS Global Services
July 2013 to October 2013
Answering calls with regards to Uber
Driver’s concerns. Forwarding calls to the
specialized team when it is a safety issue
concern.
Answering queries about specific items
and promotional discounts for bundled
products. Checking product availability,
amending pending orders, shipping
details, and due dates.
Customer Service Representative
Teleperformance
July 2015 to June 2021
Checking product availability, amending
pending orders, shipping details, and due
dates. Processing orders, refunds, and
replacements, providing credits if
necessary.
Airline Reservation and Ticketing
Representative
PCCW Teleservices Inc.
August 2014 to June 2015
Process reservations for customers of
Tiger Airlines over the phone. Answering
customer questions about their bookings.
Order Taking Representative (ProjectBased Account)
V-Customer Philippines
September 2012 to December 2012
Process orders for dealers and customers
over the phone.
Customer Service Representative
Results Manila Phil.
July 2011 to October 2011
Assisting customers in sending and
receiving remittances. Assisting
customers in paying their bills
Technichal Support Representative
Convergys Phil.
January 2014 to May 2014
Basic cable troubleshooting for networkrelated issues. Answering queries about
the bill and billing disputes, providing
credits if needed.
https://www.linkedin.com/in/claribel-saguit-/
Claribel M. Saguit
Educational Background
Bachelor of Science in Business
Administration
Pamantasan ng Lungsod ng Marikina
Major in Marketing (3rd yr Undergrad)
2017 - 2011
Secondary Level
Parang High School
2003 - 2007
Training & Seminar
Introduction to Six Sigma
Pamantasan ng Lungsod ng Marikina
2010
Harvest Youth Conference
Cathedral of Praise
2019
Tools
Google Suite
Oracle
Salesforce
Amadeus
CTMS
CRM
linkedin.com/in/claribel-saguit-/-
Skills and Proficiencies
Clear communication skills
Customer-oriented
Ability to Use Positive Language
Attentiveness and Effective Listening
Character References
Armida F. Villasanta
The Voice of our Savior Christian Church
Concepcion Uno, Marikina City-
Ace A. Ulep
Company Driver
Commission on Human Rights-
Myra V. Gonzales
Housewife
Marikina City-
