CLARES ANN D. NONATO
Lt. 13 Blk.15 Villa Leyva II Brgy. Sta. Cruz Antipolo City
Contact No. -
Email:-
CAREER OBJECTIVE
To secure a responsible career opportunity to fully utilize my training and skills while making a
significant contribution to the success of the company.
JOB EXPERIENCE
Technical Support Representative – Teleperformance Antipolo
(June 2019 – September 2019)
Taking inbound calls to attend to customer’s technical needs and to make sure they have
the best customer experience with how I handled the call.
Meeting and exceeding KPI goals given by the clients and the operations team and
management.
Several recognitions were received as Technical Support and Subject Matter Expert.
Trainer – Teleperformance Antipolo
(September 2019 – Present)
Train, develop, coach and provides real time feed backs to new hire employees.
Ensure that new hire employees are well-equipped before endorsing them to the
production floor.
Advance knowledge with using MS Office specifically with MS Word, Powerpoint, Excel
and Outlook.
Setting up and attending meetings is also part of our daily agenda as a Trainer.
Direct report to managers and clients with real time updates about our team’s progress.
Appoinment Setter and Cold Caller – Go2
(August 2021 – Present |Part-Time)
Calling in small businesses all across United States to offer the rock-star service of our
company and set an appointments between my clients and our company’s Account
Executives.
Closed few deals that increased our company’s revenue and also helped our clients with
their business needs and qualifications.
EDUCATIONAL BACKGROUND
Bachelor of Science Major in Travel Management
Our Lady of Fatima University – Antipolo -)
A graduate with a college degree of BS Major in Travel Management that focuses on
customer service and with hospitality.
Basic knowledge with food handling, hotel and restaurant management and aviation
handling and management.
Sta. Elena High School
Sta. Elena Marikina City -)
Western Antipolo Mission School
Cogeo, Antipolo City -)
TRAININGS AND SEMINARS ATTENDED
ON- THE- JOB TRAINING – December 2018 – February 2019
Marikina Tourism Culture & Arts Office - J.P Rizal St. Sta. Elena Marikina City
Served as a tour guide within the local and with the city’s major tourist spots.
Reviewed tourism related documents and papers.
Answer and handled possible tourists calls and questions over the phone.
Helped with organizing and running city’s tourism events and activities.
ON- THE- JOB TRAINING- Hotel - June 2017 – October
2017
Marikina Hotel & Convention Center – Marikina City
Served as Front Office Clerk who books guest’s hotel reservations.
Responsible for guest’s check-ins and check-outs. Also, answering hotel calls to assist
guests with their needs and requests.
Also executes hotel and convention centre oculars.
SKILLS
Advance knowledge in using MS Word, MS Outlook and Excel
Knowledge in basic tour guiding and handling tourism activities and events
Advance communication skills
Advance call handling skills
Training, coaching, developing new hire employees
Appointment setting
Cold Calling
Email handling or management
Team handling and management
PERSONAL INFORMATION
Date of Birth
Gender
Nationality
Civil Status
Height
Weight
: March 3, 1999
: Female
: Filipino
: Single
: 5’2
: 43 Kg
CHARACTER REFERENCES
Lhea Ignacio
Strategic Partner Master Trainer
Teleperformance – Antipolo
Contact NO.:-
Rogie Jovacon
Operations Supervisor
Telperformance - Antipolo
Contact NO.:-
Anne Jeline Nepomuceno
Assistant Training Manager
Teleperformance - Antipolo
Contact NO.:-
CLARES ANN D. NONATO
