Clarence Godino Reyes

CLARENCE GODINO Mobile No.: (- Email:- Skype ID: clarence.reyes128 POSITION DESIRED Customer Service Representative/ Virtual Assistant / Data Encoder CAREER OBJECTIVES To be able to utilize my skills for personal growth and to render a good service and at the same time to broaden my knowledge and experience for further improvement. JOB EXPERIENCE Excellent in providing the best customer experience. Dedicated Customer Service Representative, motivated to maintain customer satisfaction and contribute to company success. Proves ability to establish rapport with clients and exceeds sales quotas. Reliable and driven, with strong time management and prioritization abilities. Customer Service Representative TELETECH Sta. Rosa Laguna May 2010 – November 2012 Customer Service Representative HSBC-HDPP November 2007 – January 2010 PROFESSIONAL EXPERIENCES Ensured customer satisfaction (CSAT), Quality (QA), and First Call Resolution (FCR) by following call flow and procedure to ensure compliance with company policies and procedures. Provide answers in customers query and documented resolution that’s made on the call. Respond to questions and concern about service, and escalate calls appropriately. Consult to customer to evaluate needs and the best options. Counsel customers on option and for service and coverage. Ugrade service and offer additional services packages and options. Consistently improve customer satisfaction through expert resolution of conflicts issues and concerns. EDUCATIONAL ATTAINMENT Tertiary :De La Salle University-Dasmarinas Bachelor of Arts in Journalism Graduate - PERSONAL INFORMATION Age :34 Date of Birth :August 28, 1984 Place of Birth : Manila Civil Status :Married Citizenship :Filipino