Clare James

Clare James Mobile:- E-Mail:- PROFILE • Hard-working and energetic individual with strong interpersonal and communication skills. • Well-travelled individual with extensive experience of living and working in Asia and a great understanding of different cultures. • Ability to provide exceptional customer service (nominated Receptionist of the Year 2012). • Experience at dealing with the general public through a number of jobs in different fields. • Quick to learn new skills. HIGHER EDUCATION- Liverpool John Moores University 2:1 BA Honours- Tourism, Leisure and Japanese (included a year studying in Kanazawa, Japan 2009/2010) Modules included:• • • • • • • • • Individual Research project on managing feedback in hotels Event Management and Development Sustainable and Ethical Tourism Managing People in The Workplace Managing Leisure and Tourism Organisations International Tourism Introduction to Management Research Methods Various modules in Japanese language, business and culture RELEVANT EMPLOYMENT- Shift Leader/Reception Manager, Hope Street Hotel, Liverpool Joined the hotel in a part-time position as a receptionist during university years. Was invited to join full time on graduation and was quickly promoted to shift leader (2011) and eventually to reception manager (2013). Duties included:• • • • • • • • • • • • • • Writing staff Rota’s Managing the reception team Banking Dealing with positive and negative customer feedback Reservation and database entry Making reservations Checking in/checking out (full working knowledge of Opera) Showing guests to rooms. Answering calls and dealing with a range of queries Providing excellent customer service and contributing to the smooth running of a guests stay at the hotel Dealing with high profile guests and sometimes difficult guests Dealing with feedback in and sympathetic and understanding manner Giving orders and instructions to co-workers Helping guests plan their trip in Liverpool OTHER EMPLOYMENT 2014-Present Teaching Assistant, British School, Tokyo Worked closely with teachers and parents • Taught the children how to use the interactive white boards • Assisted with the swimming club • Same as below- • Teaching Assistant, Oughtrington County Primary School, Cheshire Managed small groups of children for designated activities !1 • Closely observe children throughout the day and work with teachers on assessing the children and enforce behaviour management of children in a firm but friendly manner - Part-time Sales Assistant (Hancock and Wood Department Store / Wine Cellar) 2002 (May-Sept) Floor Runner, Red Production (Television Company) • • • • Responsible for handling miscellaneous requests during the production schedule of a popular UK television show (Linda Green) Collected/delivered messages in a timely manner, arranged schedules for actors and directors, handled logistics, provided support for actors practicing their parts, and maintained order on the set Additional experience in February 2002 on Where the Heart Is (Yorkshire TV) and on Peak Practice (Yorkshire TV). Recommended for Linda Green due to reliability, enthusiasm, and ability to deal with a number of demanding personalities in a busy environment. 2000. Waitress, The Crown, Lymm, Cheshire Worked at a popular village pub for a number of school holidays. Asked to return each time thanks to strong work ethic and interpersonal skills. VOLUNTARY EXPERIENCE- • • • Talking with fellow students about any problems they may have. Communicating these problems with the programme leader. Attending meetings to discuss any issues that may have arisen and helping to bring about change- • • • Student representative Association for Women in Finance (AWF), Board Intern Assisted with taking minutes at meetings. Helped organize events. Meeting and greeting speakers and members at events. PREVIOUS EDUCATION 2004. Priestely College, Warrington, Cheshire NVQ Level 3 pass - Early Years 2001. Sir John Deanes College, Northwich, Cheshire A-levels: Media Studies, English Language, Sociology, General Studies 1998. Lymm High School, Lymm, Cheshire GCSE: passes in ten subjects INTERESTS Yoga, travel, music, reading a variety of fiction and non-fiction books, meeting and talking with people from different cultures. OTHER QUALIFICATIONS British Wheel of Yoga instructor (qualified May 2009) TEFL qualification Full driving license !2