Clara Valary Onyango

 CLARA VALARY ONYANGO. Certified Supply Chain Management Specialist. Contact Address Kenya Phone - E-mail - Skills Ms. Office Multi-plant experience Supply chain distribution Negotiating Supply Chain Management International purchasing Staff Management Relationship building Google Workspace Active Listening Cultural Awareness Teambuilding Interpersonal Communication Good Telephone Etiquette Decision-Making Self-Motivated Dependable and Responsible Clerical Support Written Communication PROFILE SUMMARY: Dynamic and accomplished Supply Chain and Procurement Manager with a proven track record of optimizing processes, reducing costs, and enhancing overall operational efficiency. Adept at developing and implementing strategic procurement initiatives, fostering supplier relationships, and streamlining supply chain operations. Known for delivering results in fast-paced and challenging environments. Demonstrated expertise in strategic sourcing, supplier evaluation, and contract negotiation to secure favorable terms and drive cost savings. Implemented vendor management strategies to ensure quality, reliability, and on-time delivery. Successfully redesigned and implemented streamlined procurement processes, reducing lead times and operational costs. Utilized data analytic to identify areas for improvement and implemented innovative solutions to enhance overall supply chain efficiency. Work History 2024-08 – CurrentChat Moderator Ensure that all platform users follow the rules and policies Keep an eye on discussions to prevent harassment and hate speech Encourage positive interactions among participants Answer questions and assist users when needed 2023-08 – 2024-08Customer Success/CCI Kenya. Conducting training and mentored team members to promote productivity, accuracy, and commitment to friendly service. Monitoring metrics and developing actionable insights to improve efficiency and performance. Leading process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team. Playing instrumental role in client satisfaction by working with operational teams for proper resolution of service issues. Conducting training and mentored team members to promote productivity and commitment to friendly service. Utilizing customer feedback to inform changes and improvements to customer success plans. Assisting customers with on boarding and product setup to foster successful adoption and usage. Creating and maintaining comprehensive customer success documentation for internal and external use. Analyzing customer data to identify trends and developing strategies to improve customer success metrics. Monitoring customer progress and addressed customer inquiries with timely and accurate updates. 2020-01 –Supervisor/Captive Africa Company. 2020-03• Maintained compliance with company policies, objectives, and communication goals. Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts. Monitored workflow to improve employee time management and increase productivity. Achieved results by working with staff to meet established targets. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently. Handled customer complaints, resolved issues, and adjusted policies to meet changing needs. Evaluated employee performance and coached and trained to improve weak areas. Developed and implemented customer service policies to enhance satisfaction. Boosted team performance by developing customer service training materials and conducting service training. Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures. Solicited customer feedback to identify and improve on areas of weakness. Conducted routine inspections to check quality and compliance with established specifications. Gathered, organized and input information into digital database. Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials. Developed effective improvement plans in alignment with goals and specifications. Created and managed project plans, timelines and budgets. Maintained overall safe work environment with employee training programs and enforcement of safety procedures. Devised and implemented processes and procedures to streamline operations. Optimized customer experience by delivering superior services and effectively troubleshooting issues. Collected, arranged, and input information into database system. Generated reports detailing findings and recommendations. Frequently inspected production area to verify proper equipment operation. Evaluated staff performance and provided coaching to address inefficiencies. Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making. 2019-11 –Product Promoter/ Sameer Agriculture Ltd. 2020-01• Identified potential marketing opportunities to increase brand awareness. Identified interested and qualified customers to provide potential customers with additional information regarding product. Developed lists of prospective clients from sources such as newspaper items, company records and local merchants. Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities. Built professional network to establish and maintain relationships with community contacts, providers and others who may refer potential leads. Directed copy preparation, proof evaluation and layout enhancement for advertising materials. Learned about competitors' products and consumers' interests to answer questions and provide more complete information. Developed and executed promotional campaigns to drive brand awareness and sales. Increased sales by effectively communicating product benefits. Collaborated with sales staff to identify target customers, promote products and increase sales. Engaged customers to communicate key product features. Maintained accurate records of promotional events and customer interactions. Motivated team members to meet and exceed sales targets. Provided product samples, coupons and informational brochures to persuade people to buy products. Addressed prospects' concerns and utilized persuasive techniques to turn guests into paying, satisfied customers. Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events. Communicated product value, quality, and style to educate and entice potential customers. 2019-01 –Supply Chain Intern/ KMTC–Kisumu Campus. 2019-10• Recommended purchasing goods, supplies and services to meet supply chain goals. Analyzed statistical data and reports to determine trends in performance. Oversaw packaging of goods for delivery and arrival of stock and shipments. Oversaw material goods and equipment inventories to prevent financial loss. Analyzed and managed inventory levels to maximize order fill rates and inventory turns. Applied insights of global economics and marketing to implement pricing strategies and channels. Built exceptional rapport with suppliers and transportation companies to create seamless operations. Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime. Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers. Organized and maintained correct inventory levels to drive highest turns possible on inventory. Created and implemented comprehensive supply chain management strategies. Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving. Forecasted and managed annual operating budget for every location. Monitored supplier performance for compliance with contract terms and quality standards. Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods. Reduced inventory levels and improved supply chain visibility using strategic initiatives. Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades. Teamed with sales and marketing teams to confirm that product availability meets customer demand. Streamlined inventory management processes to reduce supply chain costs and improve efficiency. Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery. Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods. Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing. Devised and maintained an up-to-date database of supplier and vendor performance metrics. 2019-01 –Secretary/Receptionist/Vast Brand Company Ltd. 2019-06• Maintained office supplies inventory by checking stock and ordering new supplies. Scheduled appointments and conducted follow-up calls to clients. Provided clerical support to company employees by copying, faxing, and filing documents. Handled daily scheduling tasks and provided administrative support for entire department. Responded to emails and other correspondence to facilitate communication and enhance business processes. Drafted agendas, recorded minutes and generated documents to facilitate meetings. Created and updated records and files to maintain document compliance. Recorded and tracked operational expenses to identify and eliminate wasteful spending. Updated spreadsheets and databases to track, analyze, and report on performance and sales data. Opened and properly distributed incoming mail to promote quicker response to client inquiries. Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Liaised between clients and vendors and maintained effective lines of communication. Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail. Supported company leaders by managing budgets, scheduling appointments and organizing itinerary. Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service. Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency. Increased office participation in special events by creating newsletter with detailed calendars and other office updates. Education. April July to July 2022 /UJUZI FURSA AFRICA Professional Caregiver Course. Certificate of Supply Chain Management Kisumu Polytechnic College Nov.2018. K.C.S.E Nyakongo Girls Secondary School-. K.C.P.E Our Lady of Mercy Primary Nairobi South-. References: To be availed upon request. .