Claire Ujunwa

 OKOLO UJUNWA CLAIRE Block D2 Flat 17, Maryland Estate Enugu State, Nigeria | - |-| LinkedIn: https://www.linkedin.com/in/ujuclaire Professional Summary Virtual Assistant with three years of experience, dedicated to providing exceptional support and a strong passion for helping businesses stay organized, efficient, and focused on growth. Skilled in managing calendars, handling email correspondence, organizing data, and providing excellent customer support. Proficient in CRM tools to enhance processes and create meaningful interactions. Experienced across traditional, remote, and hybrid environments, with expertise in remote work platforms and managing multi-channel customer communications. Driven to not only assist clients and customers but to provide solutions that leave a lasting, positive impact. Skills and Proficiencies Communication (Phone, Email, Live Chat) | HubSpot | Intercom | Organization | Social Media Management | Attention to Detail | Calendar and Email Management| Empathy | Listening | Solves Problem | Adaptability | Data Entry | Time Management | Travel Planning and Scheduling | Critical thinking | Research and Report Compilation | Slack | Teamwork | Decision-making | Conflict resolution | Leadership | | Creativity | Persuasion | Stress management | Management | Customer Care Work Experience Acies Technologies Limited March 2020 – September 2020 Virtual Assistant Effectively managed virtual front desk operations, responding to customer inquiries, directing communications to relevant teams, and ensuring seamless and timely issue resolution. Maintained meticulous and up-to-date records and files, ensuring accurate and efficient retrieval of information, with a 99% accuracy rate. I collaborated with cross-functional team members to identify and implement process improvements, resulting in a 25% increase in team productivity and efficiency. I managed and organized calendars, coordinating and scheduling appointments, meetings, and events with precision, ensuring timely arrangements and minimizing conflicts. I adhered to established corporate protocols and standardized communication scripts to deliver personalized, empathetic, and efficient resolutions to diverse customer inquiries and concerns, ensuring consistency, quality, and a positive brand experience. Digital Dreams Limited February 2021 – January 2022 Virtual Assistant Consistently delivered exceptional customer experiences, achieving a 95% customer satisfaction rating through clear, empathetic, and timely support, ensuring loyalty and trust. Efficiently managed client relationships using CRM tools, streamlining follow-ups, and delivering support to drive customer satisfaction and loyalty, resulting in a 25% increase in account retention. Optimized travel planning, reducing booking time by 30% and cutting travel costs by 10% through smarter scheduling. Successfully coordinated virtual meetings, crafting and distributing detailed agendas, and ensuring timely follow-up communications to drive action items, decision-making, and stakeholder engagement Square Development Group Limited September 2023 – December 2024 Virtual Customer Service Specialist Provided professional communication, ensuring trainees attended scheduled landlord training sessions they paid for, supporting their journey toward becoming responsible property owners focused on housing for underserved communities. Documented and improved follow-up processes, reducing missed training sessions and supporting better engagement from trainees, contributing to smoother connections between newly trained landlords and established property owners. Stayed informed on company policies, training updates, and housing sector insights, enabling clear, accurate guidance to trainees and fostering a smoother transition into the property market. Upheld a supportive, customer-first approach, encouraging positive relationships between trainees, landlords, and the company, reinforcing Square Development Group’s mission to improve housing accessibility for vulnerable groups, including individuals with autism. Education University Of Nigeria, Nsukka (UNN), Enugu State September 2018 – August 2022 BSc. in Business Education Girl’s High School, Uwani, Enugu January 2011 – September 2017 WASSCE Bethel Nursery and Primary School, Uwani, Enugu March 2002 – August 2010 First School Leaving Certificate (FSLC) Professional Training & Certification Digital Witch Support CommunitySeptember 2024 On-Demand IT Skills Certification Focused on enhancing technical proficiency, customer support strategies, and remote work tools for improved service delivery Reference Judith Agoha Head Manager Onitsha South Transit LTD-- Mr. Godspower Senior Lecturer, Department of Business Education University of Nigeria, Nsukka--