Claire J. Seneca
Las Vegas, NV 89148
Linkedin.com/in/claireseneca
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High-energy director with more than 20 years of worldwide experience providing excellence in leadership of
business units and project management.
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Strong organization skills and in-depth knowledge of management and leadership. Think out of the box and create
concepts that stand out from competition. Ability to implement, lead and supervise projects with financial control
from planning to delivery following required etiquette.
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Possess an upbeat personality and a passion for collaborating with team to produce specifications that accurately
reflect business needs; work efficiently in any type of environment being very flexible.
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A creative and inventive thinker, I can quickly understand the mission, values and objectives. Pragmatic and result
oriented, I focus on bottom line tracking record of achieving and exceeding the standards of performance.
AREAS OF EXPERTISE:
− Project & process management
− Creative process and implementation
− Production support
− Project planning, tracking, and reporting
− Strategy, negotiation
− Marketing, communication & branding
− Financial management, business plan
− Business management
− Fluent in English, French and Spanish.
Intermediate Arabic & Russian
− Operations and administration
Technical skills: Photoshop, Premiere, After Effect, Adobe, Lightroom, Imovie, Mac OS, Coupa, Zenoti, SpaSoft, DaVinci,
Website creation, HTML, Lotus Notes, MS/Office, DataWorks, Opera, Fidelio, Celtx, Photography, filming.
EXPERIENCE
THE MAS LLC, FILM INDUSTRY, USA
(2017 – today)
CEO | Film Producer | Scriptwriter |Actress
Parallel to my career I have opened my company as producer in film industry achieving credits as an actress and second
unit director/producer. Two scripts, at pre-production stage, are on process to become a movie.
See my profile www.imdb.me/cjseneca
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Film Production: Wide-ranging knowledge of film and video projects from inception to completion. Effective at
organizing and coordinating shoots; experience using production equipment. Scripts writing, breakdown and
budgeting. Negociate brand integration and fundings.
Administration and Communication: Provide efficient administrative support for a diverse array of program
participants and staff. Prioritize and organize workloads to meet strict deadlines; train and support team members.
Establish and maintain strong working relationships with management, staff, and internal and external groups.
Technical Proficiencies: Adobe Premiere, DaVinci Resolve, After-Effects, budgeting and scheduling, iMovie, MS
Office, Photoshop, Lightroom, composition, lighting.
Strengths and Accomplishments: Enthusiastic and creative; demonstrated ability to meet deadlines and objectives.
Excellent organizational and communication talents; solid skills in improving productivity and efficiency while
reducing costs.
CLAIRE J. SENECA
MGM INTL., BELLAGIO, Las Vegas, NV, USA
Director - Spa & Salon operations
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(2018 – 2019)
Blending functional and technical expertise, defined and delivered the product vision, overall scope, and highlevel client requirements for the Bellagio Resort & Casino. Manage, lead and supervise a 14 millions revenue
operational department with team of 120 individuals.
Develops spa & salon service menu, program and concept in property that meet brand, regulatory and financial
projections. Ensures consistent excellence in delivery of service.
Monitors and analyzes financial performance and contribution to hotel profitability achieving an increase of 8%
YOY profit and decreasing FTE from 96% to 78.5% restructuring the organization chart along with job
descriptions.
Identify existing defects and work on solutions and processes to eliminate or reduce to a maximum. Improvement
of guests and employees satisfaction.
Develops effective best practices and strategies for the Spa & Salon, with emphasis on service quality, revenue
maximization, and waste minimization. Implementation of a process to control expenses and global access with
achievement to a 50% saving vs budget without compromising on quality.
Develops and implements training programs that instill safe, effective preparation and service procedures and
techniques to team members which has increase guest awareness and some business line up to 35%.
Work closely with human resources and legal about FMLA and ADA. Developing relation with employee and
delivering the right content to legal generating a diminution of 20% in FMLA and 70% in ADA.
Work closely with marketing and communication teams to ensure brand integrity and maximization of press and
social media opportunities. Creation of concept, strategy and campaign.
Facilitate operation by implementing high technology (IT) application that helps to increase upsell and
enhancements increasing the business line by 35%.
Working on optimizing booking strategy, creating more opportunities to book and increase revenue by generating
500 services/month more than previous year.
Achievement of standards and winner of Forbes Award and Worldwide Luxury Spa Awards.
MARRIOTT INTL., THE RITZ-CARLTON, New-Orleans,
LA, USA
(2015 – 2018)
Director - Spa & Retail
Responsible for managing and supervising all areas of the spa, including its programs, services, facilities and staff.
Coordinates the delivery of services, program coordinating, reservations and retail. Strive to continually improve guests
and employees satisfaction and maximize the financial performance of the department.
• Management of Spa and retail Operations and Budgets achieving a revenue of 8 millions dollars YOY.
• Selection of vendors for spa retail operations and management of contract agreements. Optimization of inventory
through DataWorks. Alignment with budget and year-end inventory reduced by 70%.
• Monitors the department's actual and projected sales to ensure revenue goals are met or exceeded with an increase of
10% in retail and 12% in enhancements.
• Managing Spa sales and marketing strategy increasing weekday revenue by 35%.
• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere
for guest relations. Empower employees to provide excellent customer service with an increase of 10% satisfaction.
• Conducting Human Resources Activities: development of business goals and development plans creating an increase
of 12% in employee satisfaction from previous management.
• Developing relationship with owners and shareholders, assisting renovation project with architects.
MARRIOTT INTL., THE RITZ-CARLTON, Tenerife,
Spain
(2012 – 2015)
Director – Wellness, Spa, Recreation, Entertainment & Retail
Responsible for creating memorable experiences and directing all activities and services related to Spa, wellness,
recreation (7 pools, one beach, Kids club), entertainment, activities, programming and events in the hotel's continuing
effort to deliver outstanding member and resort guest service with financial profitability while favorably influencing sales
and retention.
• Re-branding of the Spa and fitness center implementing a new concept. Negotiation with an outsource vendor to have
a retail and treatment space with a “deposit-sales” concept that increase retail to a 30% vs revenue.
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CLAIRE J. SENECA
• Creating a program for prestigious international school trainees to allow them to get the right knowledge and
empowerment in hospitality industry. Creation of the Recreation Ambassadors concept with an increase of
participation in activities of 40%.
• Provide excellent customer service and to supervise spa and recreation employees. Winner of the EDGE Award
(Excellence in Delivery Guest Experience)
• Responsible for creating advertising and other promotions for the spa and related leisure activities, as well as
maintaining public relations. Winner of several Lifestyle luxury awards and Worldwide Luxury Spa awards.
• Employee hiring, training, development and mentoring with a 100% satisfaction in employee satisfaction and a 45%
growth and promotion.
• Coordinating leisure activity and information packs for guests. Creation of a recreation program for adults and kids.
Implementation of a special program of body composition and golfer plan; increasing revenue and guests retention.
• Managing the financials, bookkeeping, budgets, and payroll. Increasing revenue of 50% vs budget on the 3rd year of
operation.
• Member of the European Spa Advisory board working on assisting to develop other properties and share best practices.
FREELANCE, CONSULTANT, La
Reunion Island
(2010 – 2012)
• Opening and management of a 4 stars Luxury Lodge & Spa in La Reunion Island.
• Supervision of 2 restaurants with meeting and banqueting. Business development and strategy.
Organization of events (concerts, artists show case, rally, sports…).
• Working on a Residential Hotel project with Architects and owner.
• Consultant at CHA International (international executive recruitment) and quality audits/mystery shopper.
CONSTANCE HOTELS, LE PRINCE MAURICE, Mauritius
(2009 – 2010)
Director (cluster) – Guerlain & Constance Spa
ACCOR INTL., SOFITEL EL GEZIRAH, Cairo,
Egypt
Director – Spa & retail
• Opening of a flagship property for a repositioning on Luxury market.
• Creation of Membership and achievement of a 50% revenue growth.
• Winner of the Star Diamond award.
(2007 – 2009)
MY BODY,
(2003 – 2006)
CEO & OWNER, Prunoy, France
• Owner and CEO, winner of the national business creator competition.
• Newscaster of a beauty column on the radio.
• Jury of beauticians and therapist for national exams (Ministry of Education & Culture)
MINISTRY OF DEFENSE, NAVY, France
& Worldwide
(1997 – 2003)
Analyst & executive assistant
Several appointments including Operational places: Ministry of Navy Operations & Logistics section, Kosovo NATO
Head Quarter, Elysée, Intelligence service, Thales DCSSF, DGA, DCI/NAVFCO
Achievements: Decoration (Nato, ex-Yugoslavia, Veteran), Rewards & Congratulation Letter.
PROFESSIONAL DEVELOPMENT
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FILM PRODUCER CERTIFICATION
CHAMBRE DE COMMERCE, Auxerre, France
M.S., Business management and Finance
MINISTRY OF DEFENSE, Paris, France
B.S., Human Resources and Administration
SORBONNE-PARIS, Paris, France
B.A., Letters & Arts
Certification in marketing
EUROPEAN CIDESCO, Auxerre, France
Aesthetics, Cosmetology, Massage Therapy and Retail
CLAIRE J. SENECA
