Claire Guevarra

CLAIRE S. GUEVARRA - |-EXPERIENCE January 2025 - Present Sales Executive | Freelancer Infipay Tech | Manila, Philippines ✓ Prospect, qualify, and acquire new clients through cold and warm emails, Telegram, Skype, online/offline meetings, or other suitable communication channels. ✓ Generate and maintain a pipeline of qualified leads, with some leads provided by the company but primarily sourced independently. ✓ Achieve a minimum of two new agreements with direct clients per month. ✓ Conduct market research to identify potential clients and new business opportunities. ✓ Oversee the entire client onboarding process, ensuring smooth integration into Infipay Tech’s platform. ✓ Provide initial training and support to new clients, addressing questions and concerns during the onboarding phase. ✓ Act as the primary point of contact for assigned clients, ensuring ongoing communication and support. ✓ Proactively monitor client performance, resolve issues, and identify opportunities for upselling or cross-selling additional services. ✓ Maintain regular communication with the Sales Manager and EBDM, providing updates on client acquisition, integration progress, and account status. ✓ Document all interactions with clients using the company’s CRM tools (to be implemented). ✓ Maintain flexibility with no fixed working hours but ensuring my responsiveness, especially between 1 PM and 9 PM. ✓ Respond promptly to client inquiries, merchant concerns, and management requests, even outside regular hours if necessary. ✓ Attend all requested meetings (online/offline) with the management or clients. ✓ Represent Infipay Tech at local and international events as needed. ✓ Uphold strict confidentiality of all client and company data. ✓ Understand that any breach of confidentiality will result in immediate termination and possible legal action. Performance Metrics ✓ Secure a minimum of two new agreements per month. ✓ Maintain high client satisfaction scores and retention rates. ✓ Ensure timely response to client queries and management updates. ✓ Contribute to upselling and cross-selling revenue opportunities. April 2024 – December 2024 Marketing Director | Freelancer A-list Realty PH | Manila, Philippines ✓ Ensures the posting of exclusive listings through social media and websites. ✓ Ensure timely and professional submission of all information as requested by clients, and ensure follow-up, and monitoring of inquiries. ✓ Build and maintain strong relationships with media outlets, industry partners, and stakeholders to maximize project exposure. ✓ Content Creator of different listings. ✓ Working directly with the CEO. ✓ Scheduling of site visits and meetings with potential buyers. March 2020-April 2024 Sales Executive/Telemarketing SGS Philippines, Inc. | Makati City, Philippines ✓ Meet or exceed monthly and quarterly sales targets. ✓ Attention to detail. ✓ Successfully create business from new and existing customer accounts. ✓ Build rapport and establish long-term relationships with customers. ✓ Work closely with marketing, sales, and service teams to align CRM configurations with business strategies, and provide training and support to end-users. ✓ Collecting payments and coordinating with the Finance Team. ✓ Scheduling of meetings face-to-face and/or virtual while doing administrative work. ✓ At all times, comply with the Company Code of Integrity and Professional Conduct ✓ Conduct cold outreach to prospective clients via email, phone, and social media. ✓ Stay up-to-date with product knowledge and industry developments to effectively communicate the value and benefits of their solutions to clients and the prospective client’s business and services needs. May 2018 – December 2019 Credit and Collection & Supply Admin Aseana Residential Holdings Corp. | Paranaque City, Philippines ✓ Collecting payments and coordinating with the Finance Team. ✓ Issuance of Official Receipts. ✓ Monitoring of C&C and Documentation Team supplies. ✓ Monthly reporting to C&C manager. ✓ Time-to-time ensuring the security of Post-dated checks to the bank. ✓ Thrice a week visit the bank to deposit the collected payments. August 2017 – February 2018 Casino Dealer City of Dreams (Melco Resorts) | Paranaque City, Philippines ✓ Explaining the rules of each to new players. ✓ Dealing cards, dropping the roulette balls, and giving the cards to oversee the given card. ✓ Collecting bets from players and dealing out winnings. ✓ Protecting the betting pot from theft. ✓ Assisting with machine malfunctions. ✓ Attention to detail and attention to the environment. ✓ Basic math skills to assist with calculating sums. August 2015 – May 2017 Telemarketing/Bank teller/Customer Service Associate Banco De Oro | Pasay City, Philippines ✓ Processing customer transactions (e.g. withdrawals, deposits, account opening, payment, money transfer, etc.) ✓ Maintaining working cash drawers and ATMs. ✓ Providing customer assistance for bank products and services. ✓ Performing back office administrative and accounting duties. ✓ Counting the cash drawer at the beginning and end of the shift. ✓ Responsible for the day-to-day financial transactions. EDUCATION June 2011 – March 2015 ST. SCHOLASTICA’S COLLEGE, MANILA Manila City, Philippines | Graduate BS Hotel & Restaurant Management CERTIFICATION 2017 Issued Civil Service Certificate (CSC) Pasay City, Philippines SKILLS Languages English, Filipino, Basic Japanese, Basic Spanish Technical Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Publisher, Basic Website Design, CRM Others Competitive Chess and Volleyball Player, Freelance video editor, and Event Coordinator. PERSONAL INFORMATION Status Married I.D. Philsys ID, PhilHealth ID, Postal ID, and TIN ID. REFERENCES References are available upon request.