Claire Evennou

Claire Evennou _________________________________________________________________________ 29, Rockcliffe Village Blackrock, Cork, Ireland - -_________________________________________________________________________ Supply Chain Account Manager, fluent in English, French & Italian & Student of Ayurveda • Independent, self-reliant & self-starter, with great team collaboration skills. • Flexible & able to adapt quickly to changing environments. • Highly qualified experience in customer service, sales & order management. • Efficient & detail-oriented with great organizational & document management skills. • Advanced analytical, numerical & interpretive skills, with an ability to offer & implement innovative solutions to influence & drive increased revenue & better scalability. • Strong communication, negotiation & presentation skills: particularly the ability to deliver technical information to a non-technical audience. • Possesses in-depth knowledge of MS Office, Google Workspace, iWork, SAP as well as presentation, scheduling & project management tools. _________________________________________________________________________ EMPLOYMENT HISTORY February 2014Apple Inc., Ireland NowReseller Operations - Supply Chain Account Manager • Building & developing effective working relationships with sales & partners for the French Retail market via email & phone. • Holding weekly Business Sales & Operations account reviews. • Understanding partner’s supply chain model & market dynamics. • Analysing & identifying demand trends & optimal inventory targets to work with partners in defining clear forecasts (including seasonal strategies & promotional activities) & ensure order books are aligned to maximise sell thru. • Planning & executing New Product Introductions & building corresponding forecasts to support product launches. • Working cross functionally with internal teams to manage the replenishment process for partners. • Executing the order cycle process with partners, from order booking through to delivery, to ensure optimal customer service levels are attained. • Identifying process improvement opportunities & presenting them to management with recommendations. • Holding Quarterly Business Review meetings with sales & partners, with presentation of quarter results, challenges & opportunities. Successes: • Driving consistent growth in revenue: eg. in 2020 my managed accounts weighed $1.5B, showing a 5% growth YoY. • Subject Matter Expert on Sales & Operations & forecasting methodologies. • Training & mentoring new hires joining the team. • Involved in several projects & testings. April 2011Apple Inc., Ireland February 2014Business Support - Customer Service & Order Administration Specialist • Supporting Account Management for Business sales agents & customers through order entry & maintenance via email & phone. • Working under aggressive time commitments to handle complex support issues & customer satisfaction for Apple Online Store's demanding business customers. • Developing creative solutions to complex customer problems. • Identifying & escalating emerging customer issues & submitting feedback on the customer handling process. • Working cross functionally with other departments & services to address business needs & achieve customer satisfaction. • Identifying opportunities for operational improvements & suggesting service & operational improvement strategies. Successes: • Assistant Team Leader & Subject Matter Expert for the team, main point of contact for managers escalations. • Trained & mentored new hires joining the team. • Creation & maintenance of training documents & processes. • Involved in several projects & testings. _________________________________________________________________________ February 2010Apple Inc., Ireland April 2011Apple Online Store Service - French Customer Service Representative for Individual & Business customers • Providing high quality end-to-end customer service to customers, including order maintenance & order related queries via email & phone. • Advising customers on features & benefits of new & existing Apple products, closing the sales when possible. • Working with other departments to ensure customers issues are resolved in a timely manner & with a high degree of proficiency. • Managed complex account issues until full resolution. • Making choices & taking educated risks to improve the customer experience. Successes: • Mentored & trained new hires. • Involved in several projects & testings. _________________________________________________________________________ August 2009Amazon.fr, Ireland December 2009French Customer Service Representative • Answering French speaking customers queries on orders & products, efficiently & accurately via email & phone. • Ensuring quick turnaround of query resolution process for clients & customers. Success: • Customer Satisfaction top performer. EDUCATION _________________________________________________________________________ 2019 Ongoing Studies of Ayurveda - 600-hour Ayurvedic Health Counselor Program Hale Pule – Kerikeri – New Zealand 2009 French three-year university degree in Applied Modern Languages in English & Italian with honours University of Paris X – Nanterre – France 2006French Leaving Certificate in Literature CNED – Rennes – France _________________________________________________________________________ LANGUAGES _________________________________________________________________________ FrenchMother tongue English – ItalianFluent, both written & oral SpanishGood skills RussianSome skills _________________________________________________________________________ COMPUTER SKILLS _________________________________________________________________________ OSSoftwares & Applications Mac OS XiWork (Keynote, Pages, Numbers) Mail Windows (XP to 10)MS Office (Word, Excel, PowerPoint, Outlook) Google Workspace (Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets, Slides, Forms..) SAP Zoom Slack _________________________________________________________________________ INTERESTS _________________________________________________________________________ Ayurveda & Yoga, concocting homemade beauty products & remedies, cooking, the Moon & astrology, traveling & seeing the world, music (singing, guitar, piano, ukulele..)