CLAIRE DE LUNA
ABOUT ME
I am an experienced general virtual assistant specializing in administrative
jobs, the e-commerce industry, technical support, and customer service.
EXPERIENCE
Sales Development Representative
N.Rich | June - July 2021
Assisted to do outbound sales outreach to prospect customers/companies
that will benefit from the N.Rich ABM platform using LinkedIn.
Acquisition Development Representative
Video Husky | October 2019 - April 2021
Responded to inbound and outbound sales and customer queries through
chat and email.
Sent follow-up emails or chats to prospect customers.
E-Commerce Virtual Assistant
Casaceli Group | August 2019 - March 2020
I assisted in the product listing, product description writing, image editing,
and updating inventory and stocks in the Big Commerce store.
I assisted the client's colleague in setting up his Big Commerce store from
scratch.
General Virtual Assistant
Oracle IOM, LLC. | February 2017 - July 2019
I worked on day-to-day general administrative work and other ad hoc tasks.
I assisted the bookkeeper in recording data in Quickbooks.
I managed the company's file cloud storage using Sync.
I managed the personal and company email accounts.
I was tasked to check and send payroll for co-workers via Wise.
I was in-charged with managing and maintaining the confidentiality of patients'
profiles on insurance websites, including Aetna, BCBS, Humana, Cigna, UHC, etc.
Data Analyst
Tukko Group, LLC. | September 2015 - June 2016
Annotated news editorials to video editorials for the purpose of online
circulation for Tout.com
Managed and updated the database in Google Sheet accurately.
Sales/Technical Support Representative
Sutherland Global Services | December 2014 - May 2015
I responded to inbound chats and calls in a timely manner.
I provided solutions to customer complaints.
I updated the customer profile and added pertinent notes about the issues
and concerns resolved.
EDUCATION
Master in Business Administration
University of Nueva Caceres
Undergraduate (November 2017)
Bachelor of Science in Information
Technology
University of Nueva Caceres
Graduated March 2014
Associate in Computer Technology
University of Nueva Caceres
Graduated March 2011
