Claire Cruz

Greetings,

I've been a Chief Operating Manager for 5 years. I am a remote worker specializing in marketing strategies to increase revenue and maximize the opportunity of online platforms to generate brand awareness, sales and ensure its monetization. Amazon seller account expertise in product sourcing, supplier in wholesale and retail arbitrage finder for better profit and fast shipping. Negotiation and communication between distributors/suppliers, for warehouse inventory and shipments. Product listing in manual and by the use of flat-file uploads and UPC / barcode handling. Order fulfillment, customer service for inquiries, problems, and A-Z claims. Shipping plan and inventory planning. Maintaining good health account, delivery time, good and bad reviews handling. Private label handling or FBA and FBM management. I am also experienced in other platforms such as eBay, Magento, Groupon, Houzz, and Shopify.

Preventing HI-jackers, market analysis, BuyBox competition, Lightning Deals.

Product manager - to ensure all quality and knowledge about niches and season trends.

Graphic enhancer, removing backgrounds, creating logos, trademarks, banners, and video ads and Designing themes for Shopify stores.

Campaign Manager / Media Buyer - Facebook ads in creating images, videos, and link posts. Custom audiences and Look-alike audiences. Pinterest ads, Voluum ads tracker for landing pages, Browser token setups, URL campaigns and other ad networks for PC and Mobile.

Accounting staff assistant - for payables, receivables, bookkeeping, and bank reconciliation

Basic IT configurations, troubleshooting, Email for forwarding, software and hardware issues, understandable comprehensive terminologies and queries.

Admin Master - for creating huge databases, Data compilations expertise in CRM and Excel. The organized flow of work and tasks.

Social Media Manager - Page moderator, chats, comments, organic marketing, an influencer in platforms Facebook, Instagram, Pinterest and Twitter**.**

Main Apps and software

• Facebook power editor / Facebook Ads / Facebook Business Manager
• Gorgias
• Order Desk
• Klaviyo
• Shopify 3rd party apps and integrations like; Oberlo, Importify, Custom print on demand and liquid editing codes
• Experienced running ads in Voluum (tonic ads, propeller ads, pop ads, etc.)
• Zendesk
• Zoho
• G-suite
• Microsoft 360
• Amazon Seller Central Expert
• Jungle scout, Viral Launch, Keepa, Tactical Arbitrage, Price checker 2. AMZ analyzer, Yaballe, Zik Analytiks and more
• Filmora Wondershare
• Adobe Photoshop
• Canva
• Trello
• Asana
• Hubs doc
• Hubspot
• CRM
• Slack
• Flowster
• Mind Meister
• Slite
• Spyfu
• eCommerce Calendar
• Quickbooks
• Xero
• Company WIKI creations
• Microsoft Environment
• Discord (chats for gamers)
• Google shopping
• Woocommerce and Divi

Main Amazon / EcommerceTasks 

1. Feedback removal

2. Shipping queue reconciliation/shipping plan/inventory planning and logistics

3. Fixing suppressed inventory

4. Submitting support tickets for issues

5. Refund requests for damaged/missing inventory

6. Flat file uploads for adding/fixing inventory in the Amazon catalog / Flat File creation from scratch

7. Customer service

8. Order Fulfillment

9. Lightning deals / Coupons

10. Listing optimization / buy box / competitors / price checker

11. Linnworks

12. Amazon Acos

13.Seller performance analysis

14. Wholesale Supplier Application, UPC product listing

15. Hijackers, Competitors, and Buybox

16.Product Sourcing

Link to my Linkedin Profile