Cariño, Claire
111 Unit A Dr. Pilapil St. Brgy. Sagad Pasig City, Central Luzon, Philippines.
Emai-Tel:-
Skype account.clairecarino20121
OBJECTIVE
To keep up with the cutting edge of technologies
To use my skills in the best possible way for achieving company’s goals
To solve problems in a effective/ creative manner in a challenging position
Seeking a responsible job with an opportunity for professional challenges
EDUCATION-
Bachelor of Arts Major in Political Science
Saint Louis College
City of San Fernando La Union
EMPLOYMENT EXPERIENCE
Technical Support Representative
August 2007 to July 2011
Telus International Phillipines
Former Tier 2 (Xbox Hardware)
Handling Supervisor calls and Escalation
Rapid Response Team (handles property damage caused by the console)
Password Reset
Customers sent in request to reset there password
July 2011 at Oct 2015
Harte-Hanks Phil. Inc
Samsung Technical Support
Former Level 2
Handling Escalations and additional assistance
Special Queue
Conducting updates to the team and sending MOM to our respective Supervisor
callback team
Callback customer regarding their repair
Providing and checking if all was set on their repairs
social media(level 2)
Responding inquiries (Facebook,Twitter,Google+)
Oct 2017
Microsourcing Inc.
Brickhouse Security(GPS devices and hidden camera)
Handling both customer service and technical support
Handling both Techincal and sales inquiries
Handling sales both voice and chat
TRAININGS /SEMINARS ATTENDED
Rapid Response Team Training 2009
Xbox Escalations (2 weeks)
Mediahub Training 2011
Samsung Telecommunication America
CERTIFICATIONS/ AWARDS
Certificate of Completing RRT(Rapid Response Training)
CHARACTER REFERENCES
1.Paul Arista
Operations Supervisor, Microsourcing Inc
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2. Danilo Constantino
OA Supervisor, Harte-Hans Phils. Inc
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3. Irene Madayag
Operations Manager Microsourcing Inc
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