Claire Ayesiga

CLAIRE AYESIGA P.O. Box 5405, Kampala Tel: - Email:- Personal Profile With 10 years of experience in sales, business development, and relationship management, I excel in building and maintaining strong client relationships. A self-driven leader, I proactively meet set objectives and support team members in achieving their personal and professional goals. Known for my exceptional people management skills, I’ve consistently turned underperforming branches into top performers. Selected Achievements     Transformed the worst-performing branches into top performers company-wide, enhancing sales and portfolio quality through strong leadership. Successfully launched a call center, increasing business growth and new customer acquisition. Coached and mentored staff, resulting in key employees becoming major assets to the company. Built a strong network of clients, significantly improving the company’s customer retention and growth. Professional Experience Senior Portfolio Manager | HCH Financial Services Ltd May 2019 – Present      Lead and grow the company’s portfolio, achieving daily, weekly, and monthly sales targets. Appraise loan applications, ensuring compliance with credit standards and maintaining low delinquency rates. Drive product penetration by identifying opportunities in various corporate sectors. Monitor portfolio performance to maintain acceptable PAR (Portfolio At Risk) and NPA (Non-Performing Assets) standards. Provide competitive insights and customer feedback to continuously improve product offerings.  Take charge of client requests including bookings, disbursements and recoveries for the trade finance products i.e. Lpo Finance, Invoice Finance, Import and contract Finance.  Represent the company at industry events to maintain a strong corporate image. Business Service Centre Manager | EFC Uganda Ltd Jan 2017 – Apr 2019       Led branch operations, achieving profitability and consistently meeting targets. Allocated and managed client portfolios, ensuring high-quality service and minimal risk. Fostered a customer-centric culture to enhance sales and identify new business opportunities. Developed and implemented sales strategies and coached employees on achieving their targets. Managed internal and external communications and supervised all operational activities, including security, financial, and accounting matters. Prepared performance reports for senior management. Call Centre Manager | EFC Uganda Ltd Mar 2016 – Jan 2017      Spearheaded the creation and operationalization of the company’s call center. Recruited and developed a high-performing sales team, growing the call center from 2 to 9 members. Increased product penetration by targeting existing clients and new organizations, generating substantial sales. Analyzed performance metrics and customer data to enhance service and identify sales opportunities. Represented the company at business expos and developed telemarketing strategies to drive growth. Key Achievements:   Established the company’s sales and telemarketing function, leading the call center to become the top-performing team of 2016. Exceeded sales targets and improved portfolio quality through proactive customer engagement. Customer Service Officer | EFC Uganda Ltd Sept 2015 – Mar 2016     Managed customer complaints and ensured compliance with communication guidelines. Investigated internal fraud cases and worked to prevent future incidents. Conducted workshops and implemented customer satisfaction surveys. Contributed to the development and implementation of marketing campaigns. Credit Officer (Housing Product) | EFC Uganda Ltd Feb 2014 – Oct 2015     Advised clients on suitable loan products and analyzed applications for compliance with credit policies. Managed a loan portfolio, ensuring timely payments and recovering any overdue loans. Developed sales strategies to grow the portfolio and worked with product managers on campaigns. Built a portfolio from zero to Shs. 1.5bn through proactive marketing and relationshipbuilding. Sales Officer | Bank of Africa May 2011 – Dec 2013    Marketed and sold banking products, including loans and deposits, to meet sales targets. Provided financial advice and facilitated account opening procedures. Identified untapped markets and contributed to sales drives. Key Achievements:  Recognized as the best salesperson for three consecutive months and exceeded sales targets consistently. Professional Training  Management and Leadership Development (Solution Africa) – Seven-week coaching program in leadership and management. Education Bachelor of Business Administration | Uganda Christian University -) Uganda Advanced Certificate of Education (U.A.C.E.) |Naalya Secondary School (2005–6) Uganda Certificate of Education (U.C.E.) | St Noa Girls Secondary School -) References    Mr. Augustine Kwebeiha – Bank of Uganda Tel: - | Email:-Mr. Ronald W. Senabulya – HCH Financial Services Tel: - | Email:-Mr. Daniel Kizito – Centenary Bank Tel: - | Email:-