Claire Anne Bentulan

PROFESSIONAL SUMMARY Resourceful and detail-oriented Executive Virtual Assistant with over 10 years of combined professional experience in administration, real estate support, property management, education, customer service, technical support, and marketing. Skilled in CRM systems, social media content creation, financial reconciliation, and back-office operations, with a proven ability to streamline processes and improve efficiency. Currently pursuing a Master’s in Business Management, enhancing leadership, organizational, and strategic decision-making capabilities. Recognized for professionalism, adaptability, and commitment to excellence across diverse industries. SKILLS Administrative & Virtual Assistance – Scheduling, reports, email management Property Management – AppFolio, Easy Storage, Web Storage Real Estate Support – Courted, Lofty (agent recruitment), Canva (social media) Finance & Accounting – QuickBooks, budgets, bank reconciliation Customer Service & CRM – Communication, issue resolution, helpdesk Training & Facilitation – Teaching, online instruction, performance monitoring Technical Support – Troubleshooting, software support CLAIRE ANNE R. BENTULAN WORK EXPERIENCE Executive Virtual Assistant Epique Realty | May 2025 – Aug 2025 Supported agent recruitment using Courted CRM platforms. Designed branded social media content in Canva to boost recruitment visibility. Managed communication and follow-ups for the recruitment pipeline. Executive Virtual Assistant Star Property Management Group LLC | June 2020 – April 2025 Provided executive-level virtual support for scheduling, email, and client communication. Streamlined property operations using AppFolio, Easy Storage, and Web Storage. Handled financial tasks, including QuickBooks reconciliation and expense tracking. Oversaw budgets for work orders and office expenses, ensuring cost efficiency. Delivered tenant support and customer service with fast resolution. Online English Instructor Your English Zone | Aug 2019 – Mar 2020 Conducted online English lessons for Chinese learners. Monitored progress, prepared reports, and guided students on improvement areas. Motivated students to gain confidence in English communication. oped teacher and class schedules at the start of each school year. CERTIFICATIONS Learning Facilitator Civil Service Professional - October 2012 Executive Virtual Assistant Training - April 2020 APEC Schools | May 2015 – June 2019 Facilitated classroom learning using structured guides. Monitored student progress through CRM systems. Collaborated with colleagues for academic planning. Designed teacher and class schedules for school year operations. Customer & Technical Support Roles Teleperformance, Transcom, Teletech, Convergys -) - Delivered technical and customer support for telecom clients (AT&T, TalkTalk). Troubleshot technical issues and provided client-focused solutions. Consistently met KPIs for satisfaction and resolution. Marketing Associate Seventh High -) Promoted event venue services, conducted client negotiations, and prepared proposals. Assisted in marketing campaigns and event coordination. EDUCATION Master in Business Management (Ongoing) Siena College of Taytay | 2022 – Present BA in Elementary Education (Graduate) Agusan Institute of Technology | 2009 – 2011 Additional Coursework: BA Elementary Education – Cainta Catholic College | 2006 – 2009 BA Mass Communication – Centro Escolar University | 2003 – 2006