Claire Ann Denuna

NAME CLAIRE ANN BINTE DENUNA Present Address: Blk 5 Lot 5 2nd Avenue Don Ramon Village Panacan, Davao City 8000 Philippines Mobile No.:- Email Add:- PERSONAL INFORMATION Permanent Address Birthdate Birth Place Height Weight Sex Civil Status Religion Nationality : Prk. Sto. Rosario Baybay Lupon, Davao Oriental : June 9, 1996 : Lupon Davao Oriental : 5’2 : 60.5 kg : Female : Single : Roman Catholic : Filipino EDUCATIONAL BACKGROUND Elementary School:Lupon Central Elementary School- I Address: E Aguinaldo St, Lupon, Davao Oriental Secondary School: Lupon National Comprehensive High School Address: Anilao Ilangay Lupon Davao Oriental Year [From] - [To]- - College Course: Bachelor of Arts in English Language- School: University of Southeastern Philippines Address: Bo. Obrero, Iñigo St. Población District, Davao City, 8000 Davao del Sur EMPLOYMENT HISTORY Position: Customer Representative Specialization on Billing and Enrollment Company: Sutherland Global Services Address: Jacinto Extension, Davao City Date: September 2018-March 2019 Reason for Leaving: Contractual Account Job Description/Duties and Responsibilities: ● Answering telephone and e-mail inquiries in a timely manner ● Furnishing members and health care practitioners with details regarding members' benefits ● Granting pre-authorizations for medical treatment, if covered ● Process billing and enrolment for a health insurance Position: Customer Service Representative Company: Concentrix Address: GF & 4F to 6F Abreeza Corporate Center, J.P. Laurel Ave, Poblacion District, Davao City, 8000 Davao del Sur Date: March 2019-May 2019 Reason for Leaving: Company dynamics change Job Description/Duties and Responsibilities: ● Address complaints about cell phone service & dial-up Internet connectivity and billing issues ● Conduct research into connectivity problems or billing errors to resolve issues ● Treat customers with kindness, honesty and respect to retain their business ● Acquire thorough knowledge of the company's services and products to make a good first impression with potential customers Position: Customer Service Representative Company: Siblings Solutions Address: Delta, SiBS, 4th Floor, Cybergate, J.P. Laurel Ave, Bajada, Davao City, Davao del Sur Date:July 2019-January 2020 Reason for Leaving: Career change to a new industry Job Description/Duties and Responsibilities: ● Answer e-commerce email and respond to customer’s inquiry ● Management of inquiries and resolve customer complaints with their purchased product ● Research required information using available resources ● Document information according to standard operating procedure ● Research, identify, and resolve customer complaints using applicable software Position: Manager Company: Amaya Bee Southern Corporation Address: Chula Vista Cabantian Rd. Davao City Date:March 5, 2020- June 5,2024 Reason for Leaving: Looking for a different work arrangement & for career growth Job Description/Duties and Responsibilities: ● Running a shift ● Ensuring best customer service ● To consistently observe the health, grooming and safety standards ● ● ● ● ● ● To uphold the Food Service & Cleanliness standards at all times Resolve and report conflict with the restaurant team Displays the initiative to learn and understand SOP’s Promotes and models excellence among peers Practice security and safety during shift Presents accurate records on expense, reimbursement, and other reports SPECIAL SKILLS / INTERESTS ● Good communication skills ● Highly organized and efficient ● Ability to work independently or in a team ● Passionate for the job ● Highly motivated ● Computer Skills (Microsoft Office Program, Excel, and PowerPoint Presentation) CHARACTER REFERENCES Emmanuel Matuco Group Manager Amaya Bee Southern Corporation- Joseph Roy Marquez Restaurant Manager Jollibee Cabantian DT- Greitchel Bautista Service Quality Manager Jollibee Cabantian DT-