Clair Ann M. Po
196-Segovia Street, Villa Del Rio
Bacayan Talamban, Cebu City
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Work Experience:
EMRG: Dec. 2020 – May 2022
Sales Account Manager:
I set up appointments for a possible close for the owner. I train
agents on how to position their pitches and rebuttals. I manage
accounts for existing clients and see if there is an opportunity to
upsell. I do training for new agents and develop the script as well.
BookWhip: Publishing and Marketing Supervisor -)
Manages team performance. Selling and nurturing authors of our
services from production to fulfillment.
On top of publishing books, we also sell websites to help authors
boost their revenue. Having said that we introduce them to e-com and
help them make their website as lucrative as we can that includes
linking their website to Amazon as we also display their books on
Amazon’s website.
Mopro: July 2017 – Oct 2018
OPL/Team lead: Operations Performance Leader
I have received several commendations such as TOP VET for each
month. I mentor and train agents on how to pitch the product and
make sure they use the right rebuttals. I keep track of their
performance and provide ample coaching to make sure they meet
their quota.
I help hone my agent’s skills so they can make a great contribution to
the department.
We build regular websites and E-com websites as well so part of our
job entails upselling e-com and educating our clients as to why it is
imperative form them to have an e-com site since their website is
their Digital Storefront. It is important that their e-com website should
have an SSL certification to keep it secured. We either embed
payment gateways so their website can accept card payment or
integrate a link that would route them to pay via PayPal or any
payment gateway of their preference. It can also be a link that routes
their customers to Amazon.
411 Locals(Account Manager)
Retention calls. I maintain and make revisions for customers on their
website. I welcome them to the company and collate all necessary
information so we don’t misrepresent them on their website. I also
take retention calls if they decide no to move forward with 411locals.
Active Demand/Jump Demand:
Sales Consultant/Account Manager
I have been in this industry for no less than 12 years now and I
have done and managed several campaigns either acting as a
project manager/team lead or trainer. I have trained/ managed
and mentored agents selling Career Diagnostic tool for Dr. Daryl
Cross (AU Campaign), Real Estate Profiling Tool for Caliper (AU
Campaign), Insurance, Events, Web Services, Event Packages
and many others.
I have worked in the Call Center Industry for no less 7 years and
no less than 5 years doing homebase work where I do the client
hunting myself. I manage their accounts, develop a script to
make the campaign effective then I hire agents, train them and
develop their skills. I also do the payroll myself as I am given
access to the payroll bank account of my clients.
Advanced Technology:
Project Manager/Executive Assistant
1. I make sure that my client’s data are secured.
2. I make consultation calls with their existing and new clients.
3. I generate and send out reports for customer feedback and new
interested customers who wants more information about the
service.
4. I set appointments for our sales champs.
5. I help make recommendations to my client as to what things we
can improve on and how we can onboard more customers for the
company.
60DT/BOOTY/BODSQUAD:
1. I manage my client’s social media account
2. I help track interested customers and make sure I respond to
them as prompt as possible.
3. I send out a report to my client as to how many inquiries and
interested people for the services that we provide.
4. I track my client’s schedule so I can make sure how many
people can we accommodate for the day and which dates they
are applicable.
HOMEBASED WORK: -)
Print Commercial:
Executive Assistant/ Project manager
1. I helped set-up this Australian based Campaign from developing
the scripts to the data needed for the pilot project.
2. I train and hire the needed consultants needed and ensure that
they are provided with the proper tools.
3. I calculate the consultant’s payroll and track their logged hours.
4. I generate the needed reports to be submitted to my client.
5. I managed the sending out of the pay due to the agents weekly.
6. My client gave me access to a payroll account where I could use
the funds for payroll, pay increases, spiffs and bonuses.
Windward Software Inc:-)
I was the Support administrator and schedule coordinator for the
technicians, where i do level 1 troubleshooting and creates ticket and
appointments for the support technicians. Tickets are generated
according to the urgency of the issues of the customers.
Greenwireglobal: -)
I am one of the top notch Sales Representatives for the company.
It is a sales account where we also serve as lead generators. I
also do test campaigns where i generate scripts for any account
that the company has.
Customer Service Representative for Microsoft
1. I make sure that calls are routed to the right department.
2. I hello analyze and troubleshoot any Microsoft related concerns.
Sykes Asia Inc.:(2008—2010)
1. I worked as one of Technical Support Agents AT&T.
2. I help troubleshoot any internet connection problems.
3. I make sure that any concerns get escalated to the proper
department.
Teletech Inc:
I was one of the technical support representatives for HewlettPackard supporting software and hardware issues and
troubleshooting incompatibility issues and doing upselling for
different HP products. I was one of their top revenue generators for
the account
Five Star Export International:
Materials Control Specialist
1. I control the flow of materials needed for production.
2. I prepare the job order forms for production and make sure that
they are ready for shipment on the promised date of delivery.
3. I make and breakdown of the productions needed for every job
order from Clients.
Etelecare Global Solutions:-
Pac/Customer Service Representative (QuickBooks/intuit)
1.
2.
3.
4.
I monitor agent’s production and call flow.
I make sure they adhere to their scheduled breaks/lunches.
I make sure that waves of calls are answered and concerns
rectified.
I send out a thorough report by end of day and send them to head
office.
Cebu Techmaster Inc.:
Marketing Consultant
1. I work with foreign buyers to generate sales for the company and
make sure that the needs of the buyers get met.
2. I prepare the proforma invoices and take down job orders so they
can be forwarded to production
3. Tools :
4. I have used several tools during my entire tenure working in a
BPO and Freelancing such as Sugar, Salesforce, Apptivo, Five9
and many others. Dialers I have used are Eyebeam, 3CX, Zoiper,
Xlite, Ring Central and etc.
5.
6. Character References:
Gerdel Bordadora : Labor Laws Compliance Officer :-
Stan Watkins : Businessman :-
Jose Porcia: Director : -
