Cla Sanchez

CLARENCE UDAUNDO SANCHEZ 3F Luz Domingo Residence 701 Coronado St., Hulo, Mandaluyong City-/-    PERSONAL INFORMATION Birth Date: March 20, 1976 Civil Status: Married Nationality: Filipino PROFESSIONAL EXPERIENCES Concentrix Corporation Chat/Email Support Representative Lazada Singapore January 2, 2018- Present Cubao, Quezon City • Responsible in answering/resolving member’s buying concerns through chat • Assist members regarding the status of their account Concentrix Corporation Chat Support Representative Alipay/Aliexpress November 29, 2015-December 31 2017 Cubao, Quezon City • Responsible in answering/resolving member’s buying concerns through chat • Assist members regarding the status of their account Transcom Worldwide Phils. Chat Support Comcast Repair West Div June 22,2015-November 21, 2015 • Responsible in addressing customers concerns regarding video and internet connections Sutherland Global Services Consultant for Non Voice Email Account August 31, 2012 – January 22, 2015 12th Fl., PCC Building, Triangle Drive Bonifacio Global City, Taguig • Responsible in answering/resolving member’s concerns through email • Assist members regarding the status of their account MOTIF Limited Philippine Branch Third Party Sales Verifier April 13, 2011- April 04,2012 4th Fl Ecommerce Plaza, 1 Garden Rd. Eastwood Cyberpark Bagumbayan, Quezon City ∙         Responsible for validating agents sales from other center against client specified policies and procedures including data correction Winsource Solutions , Inc. Quality Analyst /Third Party Sales Verifier 14F Cybergate Tower 1 Robinsons Pioneer, Mandaluyong City May 18, 2008 –April 12, 2011 ∙         Responsible for validating agents sales from other center against client specified policies and procedures including data correction ∙         Responsible for validating agents sales against client specified policies and procedures including data correction ∙         Works together with Quality Specialist for Quality Control in ensuring that internal and client requirements will be delivered ∙         Prepares and sends necessary reports to provide QC feedback and important d related to sales validation. Touchcall Solutions Inc. Call Center Agent 2nd Floor, Unit 154, Auto Depot ,Julia Vargas, Pasig City Call Center Agent ( October 15, 2007 – February 1, 2008)   Estosan Garden Hotel & Restaurant Front Office Supervisor Gov. Gutierrez Blvd., Cotabato City (April 16, 2003 – October 11, 2007) •Supervise in checking in and out of hotel guests, handle hotel room and banquet reservations ,prepares billing statement. EDUCATIONAL BACKGROUND   BACHELOR OF ARTS IN SOCIOLOGY MSU-Iligan Institute of Technology- Iligan City March 1999   PARANG NATIONAL HIGH SCHOOL Landasan, Parang, Maguindanao March 1994   SARMIENTO CENTRAL ELEMENTARY SCHOOL Landasan, Parang, Maguindanao March 1989 REFERENCES Mr. Antonio Santos ,Jr. General Manger - Estosan Garden Hotel & Restaurant Gov. Guttierez Blvd., Cotabato City-   Mr. Israelson Taclob Jr. Team Manager Spotify Concentrix Corporation Libis, Quezon City Mr. Nickolai Enriquez Team Manager