Citadel Akpan

Citadel Akpan Customer Support/Virtual Assistant Reachout ABOUT ME I am a detailed and focused Customer Service Representative. I love solving problems and making things easier for customers. I create clear, helpful resources or guides that makes everyday tasks simple and stress free. I have experience using tools like Zendesk, Live Chat, Google Sheets, Slack, and more. I am confident in supporting customers across multiple platforms. Also, I have a strong communication skill and I love keeping things organized and making sure all questions are answered. Whether it is through chat, email, or self-help resources, I’m here to make support feel easy, friendly, and efficient. C u sto m e r S u p p o r t Services A d m i n i st rat i ve A s s i sta nt Re s e a rc h a n d Re p o r t w r i tt i n g E m a i l m a n a ge m e nt D o c u m e nt C re at i o n B a s i c G ra p h i c s d e s i g n f l i g ht a n d h o te l Re s e r vat i o n s Trave l I t i n e ra r y B a s i c d ata E nt r y / F i l e m a n a ge m e nt Ta s k M a n a ge m e nt Experience Customer Care Support- ShopRite Nigeria Assisted customers with products inquiries provided efficient service to ensure satisfaction Handled financial transactions and a smooth checkout experience Ensured seamless administrative task and exceptional customers experience - Customer service representative Cientro Travels and Tour Assisted customers with bookings, Reservation, documentation provided Time support through email, chat, calls Resolved any customer related issues Maintai accurate records SKILLS Soft Skils Excellent communication Time Management Problem Solving Collaboration Strong Attention to details Confidentiality and Discretion Technical skills Proficient in Google work space Experienced With Micro soft office suite Experienced with Customer support software Strong Understanding of CRM system Ability to learn new softwares and tools quickly Software proficiency‌ WORK SAMPLES Chats interactions Chats interactions Chat interactions Lead Generation Travel Booking /insuranceExperience Cretifications Social media Citadel Akpan Citadel Akpan Akpan Citadel contact me- - -