Citadel Akpan

A Warm welcome to my Profile! 🥰❤️  

I am a reliable Customer Service Representative with a the skills for helping businesses.

  I have some experience using tools like Zendesk, HubSpot, Microsoft Office, Live Chat, Slack, Zoom, Google Sheets and more. I can service and resolve customer issues efficiently. I keep things running behind the scene.  I am proficient with  

1. Troubleshooting complains while keeping customers happy

2. Organizing customers info

3. Working with teams remotely and I communicates clearly.

4. Answering customers inquires using live chat, call, email.  I am very meticulous about every detail, I am organized and I make sure every customer feels heard and taken care of.  

I have helped businesses boost customer satisfaction by managing high volume inquiries, streamlining support processes, and maintaining a professional, empathetic tone across all channels. I am always eager to learn, adapt quickly to new systems.