Cirilo Lhoy C. Cuenco Jr. Iii

CIRILO LHOY C. CUENCO JR. III (LHOY- |-| https://www.linkedin.com/in/cirilo-lhoy-cuenco-06bb2717a/ Blk S2 Lot 0S Towerville 6c Brgy. Gaya Gaya San Jose De Monte Bulacan Love God. Love People. Change Lives. I put God first on everything. Work Experiences TaskUs - Meycauyan, Bulacan Sep 2021 - Present Data Visualization Analyst TaskUs is an U.S. outsourcing company that handles content moderation for companies including Facebook and Doordash. Worked closely with CEO and 3 others C-level stakeholders in identifying potential revenue loss opportunities in the terminations through research and valuation analysis of the current company data. Conducted preliminary analysis of team's performance by their Schedule Adherence by preparing dashboards that combines expected Schedules and Actual logs of each TMs. Develop Dashboards from Backend (SQL Scripting -- Creation of views, tables, etc.) to Dashboarding (PowerBI) Develop Headcount and Attrition dashboards that helped the company to strategize on how to retain or to deal with employees that are at attrition risk. Develop Schedule Adherence dashboards that helped the company from the migration of Calabrio to NICE IEX. Responsible for customer support for other reports/dashboards. Teletech - Cainta Rizal City Nov 2018 - Sep 2021 Senior Reporting Analyst TTEC is a global customer experience (CX) technology and services company focused on the design, implementation, and delivery of exceptional CX. Worked on Tabular Models and Mutli-dimensional model (SSAS) from creation of tables and maintenance of the said data model thru access by security groups and roles. Supervised, evaluated and led three subordinates in reporting and development Became a SME for other reports that our team supports Create automations thru reports that avoided manual intervention from other users. Help on the migration of reports from MSBI to PowerBI dashboard. Built out the data and reporting infrastructure from the ground up using PowerBi and SQL to provide real-time insights into the product marketing funnels and business KPIs Identified procedural areas of improvement through customer data using SQL to help improve the profitability of a global-wide retention program by 10% Teletech - Cainta Rizal City Apr 2015 - Oct 2018 Reporting Analyst TTEC is a global customer experience (CX) technology and services company focused on the design, implementation, and delivery of exceptional CX. Built out the data and reporting infrastructure from the ground up using Tableau and SQL to provide real-time insights into the product marketing funnels and business KPIs Worked directly with the executive team to formulate and report on KPIs across their Agent Call data using SQL, MSBI , LOCUS Reporting and PowerBI Dashboards Developed the reporting that quickly identifies Employees that has doing anomaly or can cause expenditure to the company thru their Switch logins and Kronos Time Keeping program using PowerBI Dashboard and SQL. Built data visualizations using SQL and Tableau for business KPIs that reduced manual reporting labor by 10 hours weekly Summit Collection and Allied Services, Inc. - Mandulyong City Jun 2011 - Apr 2015 IT-Programmer Summit Collection and Allied Services, Inc. is a credit collection and Tele-verification company. MariaDB (MYSQL - Opensource) Maintained the database from list of Users who can access up to deletion or update of data on tables. Perform Backups and recovery whenever is needed to rollback. Database is centralized for all Applications of the company Migrated from SQL to MYSQL Employee Login Capturing System HR 201 System Accounting Payroll System Education Level Asian Institute of Computer Studies, Commonwealth - Cubao Branch Jun 2008 - Mar 2011 Associate Degree in Computer Science Skills, Achievements & Other Experience Hard Skills: SQL scripting, C# and Vb.Net Computer Programming, MSBI Tools (SSIS, SSAS, SSRS and SSMS)