Cinthya Cruz Colon

 Cinthya Cruz 303 Potters Avenue Providence, RI 02905 |- |- Skills Bilingual (Spanish) | Computer Skills (Microsoft Word, Excel, PowerPoint, Access, Publisher, Photoshop, Illustrator) |Certified Medical licenses (CNA, CPR, Medical Terminology) | Gensys trained | Digital Design | Online Marketing| Web Design| Editor| Cinematography| Visual Design | Professional Writing| WPM 50| Communication Skills | Problem Solving Skills Education LA Film University online classes May 2018-present BA of science in Digital Filmmaking Experience Agoda- Customer Service SpecialistNovember 2018- March 2019 Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email). Professionally handle high call volume of inquiries from clients and customers. Meet and exceeded KPIs and team goals. Assisted our Spanish speaking customers as well, sign in to their online accounts. Demonstrate initiative on daily basis by taking ownership of issues and concerns of customers, including operational issues, pricing and invoices queries etc. MetLife- Customer March 2018- June 2018 Provided Customer Service to people that needed to update their rider and be refunded for that amount Received phone calls from clients on regards to a letter we sent out for their rider Cwas, Metcare, Vantage, UIS A caring experience/ SchedulerOct 2017- Present Work as a Home Health Aide in the client’s house to assist with their daily needs Remind clients of their medications and transport them to their appointments. Assist clients with their ADL’s Automated Health SystemsJanuary 2017 – April 2017 Customer Service Representative Call Center (60-100) Product Support- IT desk support Medicaid & Healthcare involvement System Support Guest Service Representative/ Supervisor-Extended Stay AmericaJune 2013- July 2016 Reservations Check in/out Method of payment Room inspection Housekeeper scheduler Audit Cash handler Customer Service Phone Experience Sales Calls inbound- outbound Administrative