Cing Deih Lian @ Cindy

CING DEIH LIAN Human Resources Clerk Yangon, Myanmar Profile Exploring a challenging job to which my hands -on experience and educational qualifications well suited. Languages English , Myanmar Education 11/2024 – Present Master of Business Administration, European International University Yangon, Myanmar Bachelor of Arts, English, Dagon University Yangon, Myanmar Certificate of Business Management, National Management College Yangon, Myanmar Certificate of Completion - Public Relations, Strategy First University Work Experience 11/2024 – present Yangon, Myanmar Human Resources Clerk, U.S Embassy,Yangon Greeted and assisted all visitors and callers professionally, providing excellent customer service for walk-ins and phone inquiries. Digitized, organized, and maintained Official Personnel Folders (OPFs), Employee Performance Files (EPFs), and other personnel records electronically for easy access and review. Entered and maintained accurate data in the HR database to support HR operations. Supported other HR Clerks in preparing employment verification letters and documenting work histories for local employees. Assisted with basic administrative tasks, including paper handling, document preparation, and event logistics. Coordinated visitor access requests and escorted official visitors to the HR Office; managed mail collection and distribution. Managed office supply requests and processed HR-related requests through MyService and Ariba systems. Assisted with logistical preparations for mission award programs, including ordering certificates and pins, preparing certificates, arranging refreshments, and framing awards. • • • • • • • • 07/2023 – 10/2024 Yangon, Myanmar Business Development Manager, Croton Travel & Tours Identify and build relationships with potential corporate accounts Developed strong working relationships with both existing and new customers Prepare and present proposals, presentations, and business plans to potential partner To attend events and conferences to network with potential clients Support and create promotion ideas working with campaign team to drive sales Manage daily sales and operations • • • • • • Build, lead and motivate team Handle contract and billing Provide timely and accurate reports to management • • • 05/2016 – 04/2023 Yangon, Myanmar Reservation and Ticketing Manager for U.S Embassy Rangoon, Columbus Travel Act as the point of contact for U.S Embassy, Rangoon for travel related matters Arranging international and local travel arrangements for Embassy Personnel Provide travel offers and general travel advice to travelers. Responds to requests accurately and completely. Dealing with customer queries and complaints Seek opportunities, actively, to increase revenue. Work closely with team to achieve targets. Work with Sales and Marketing Teams to develop a strategic sale plan Checking daily sales report done by team Verifies monthly invoices submitted by account department. Maintaining passenger references and records Ensure the Collection of authentic amounts from customers. Coordinate with Head Quarters and other branch offices as needed. Prepares regular reports on credit card transactions. Develops strong relationship with customers. Ticket issuing through websites. Make arrangements (visa, accommodation, transport and other logistic support) for Embassy personnel and other invitational travelers. Organize a filing system for important and confidential company documents. • • • • • • • • • • • • • • • • • • 07/2014 – 04/2016 Yangon, Myanmar Reservation & Ticketing Manager, Columbus Travel & Tour Oversee and manage daily operations of the travel reservations team. Handling all team operational queries or escalations, especially complex bookings, changes, reissues or refunds, as well as managing complaints and generating and analyzing weekly reports for the team Dealing with customers' complaint Meeting and Negotiating with Vendors like airlines, hotels and sub-agents. Leading team with motivation Listen to team members feedback and resolve any issues or conflict. Seek opportunities, actively, to increase revenue. Prepares necessary plans, budgets and schedules. Work with Sales and Marketing Teams to develop a strategic sale plan. Checking daily sales report done by team Develops strong relationship with customers. Negotiates rates with travel partners, including airlines, rental vehicle and hotels. • • • • • • • • • • • • 02/2007 – 06/2014 Yangon, Myanmar Senior Reservation and Ticketing, Columbus Travel & Tour Search and confirm travel reservations for the customer. Provide travel offers and general travel advice to travelers. Making flight reservation using various web-based systems Ticket issuing through websites. Follow up with customers. Ensure the Collection of authentic amounts from customer. Review reservation booked daily Answer politely phone call inquiries Respond to email inquiries daily. • • • • • • • • • Certificates Certificate of Completion (Ticketing & Fare Construction ) Certificate of Achievement (Galileo Basic Reservation Training Course ) Certificate of Completion Public Relations (Strategy First University ,2019) Certificate of Accomplishment (Abacus Reservation Whiz 4.1.0 ) Certificate of Achievement (Galileo Basic GDS fare Training Course ) Certificate in Business Management (National Management College ) Certificate in Young Manager Training (Myanmar's Land) Skills Negotiation Leadership Customer Service Problem Solving Decision Making Strategic Planning Marketing Interpersonal skills Communication Skills Data Management skills Critical Thinking skills Awards 28/04/2023 Certificate of Appreciation, U. S Embassy, Rangoon Embassy Rangoon presents for my exceptional support and unwavering commitment . 04/06/2019 Certificate of appreciation, U. S Embassy,Rangoon Embassy Rangoon presents for my sustained efforts to ensure that all travel requests are fulfilled.