Cindy Savrimoutou

CINDY SAVRIMOUTOU 136 MONTREAL II, COROMANDEL, ROSE HILL, BEAU BASSIN,-- PROFESSIONAL SUMMARY Dedicated Supply Chain and Logistics Assistant, with 6 years of experience delivering quality products e iciently by streamlining operations procedures. Skilled in quickly identifying supply chain errors in order to address big-picture problems. Energetic Customer Service Skills with 6 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. SKILLS Customer Service Data Entry Excel Inventory Logistics Management Powerpoint Purchasing Salesforce Sap Time Management Typing EXPERIENCE SUPPLY CHAIN & LOGISTICS ASSISTANT TTS LTD. 01/2019 to Present Quatre Bornes, Ebene Processing client's orders & Follow-up as from order confirmation to delivery. Issuance of Proforma & Down payment Invoicing. Placing order with supplier and follow up Preparing Inspection (SGS, Cotecna, Intertek or Bureau Veritas) Handling complaints and queries to Customer satisfaction. Ensuring that monthly and week order follow up reports are distributed in time. Constant Follow up and communication of order status to client. Issuing export documents (Invoice, Certificate of Origin, Certificate of conformity). Ensuring document conformity in case of sales under Letter of Credit, before submitting to bank. Shipment booking, shipping document and follow up. Follow up of client payments. Follow up of payment to suppliers. LEAD QUALIFIER DHL EXPRESS 07/2012 to 06/2013 Port Louis, Port Louis District Looking for sales lead for Indian Ocean Zone, precisely Reunion Island & Madagascar Managing Leads Converting Leads to customers Attending to one o /over the counter clients. Indoor sales backup Sales Coordinator backup Organizing Regular sales contests, to motivate all sta s in participating in bringing in new clients. SENIOR SALES ADMINISTRATOR 06/2013 to 06/2019 Equipements & Services BIA Quatre Bornes, Plaines Wilhems District Processing client's orders & Follow-up as from order confirmation to delivery. Issuance of Proforma & Down payment Invoicing Placing order with supplier and follow up Preparing Inspection (SGS, Cotecna, Intertek or Bureau Veritas) Handling complaints and queries to Customer satisfaction Ensuring that monthly and week order follow up reports are distributed in time. Working on costing with sales managers for oncoming Orders Constant Follow up and communication of order status to client Issuing export documents (Invoice, Certificate of Origin, Certificate of Conformity) Ensuring document conformity in case of sales under Letter of Credit, before submitting to bank Liaising with Logistics department to ensure that shipment is done in time and follow up Data Entry using SAP Keeping all information up to date in SAP to generate order follow-up table. Ensuring coordination between purchasing, logistics & sales department. Communication of weekly order status to all the company's entities and direct clients. Follow up of client payments and submit monthly finance forecast to accounts department Coaching new sales admin recruits ensuring that process is being followed EDUCATION