Mary Cindy B. Quiñones
Blk 12 Lot 6 Summer Pine Subdivision San Jose II Noveleta, CV 4105
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Objective
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Secure a position that will enable me to use my strong communication and organizational skills, customer
service background and my ability to work well with people.
Education
SAN BEDA COLLEGE
BS LEGAL MANAGEMENT-
ST. SCHOLASTICA’S COLLEGE
AB PSYCHOLOGY MAJOR IN GUIDANCE COUNSELING-
Skills & Abilities
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Good communication skills
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Effective listening
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Assertiveness
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Self-control
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Adaptability
Experience
JUNIOR AGENT | IQOR | JUNE 2013-DECEMBER 2013
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Attracts potential customers by answering product and service questions; suggesting information about
other products and services.
Opens customer accounts by recording account information.
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Maintains customer records by updating account information.
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Resolves product or service problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
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Maintains financial accounts by processing customer adjustments.
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Recommends potential products or services to management by collecting customer information and
analyzing customer needs.
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Prepares product or service reports by collecting and analyzing customer information.
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Contributes to team effort by accomplishing related results as needed.
Customer ServiceProfessional | United Healthgroup | January 2015-August 2015
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Healthcare account
Assists members with billing concerns
Assists members with urgent eligibility
Assists members with enrollment questions
Resolves product or service problems by clarifying the customer's complaint; determining the cause
of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Customer Service Professional | HINDUJA GLOBAL SOLUTIONS | November 2015-September 2016
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Healthcare account
Assists Healthcare professionals with patients benefits, eligibility and claims
Customer Service Consultant | ePerformax | October 2017-May 2019
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Financial Account
Assists customers with website concerns and transaction concerns
Assists customers with disputes and claims for the products they've bought online
Assists customers with fraud related concerns
Assists customers with verifying their account by obtaining documents such as proof of id, proof of
address, etc.
Assists business owners with verifying their account by reviewing the documents obtained and
forwarding the approved documents onshore
Customer Service Representative | WNS | May 2019-December 2020
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Private Motor Vehicle account
Case managing customer's claims
Deciding if claim is acceptable or not
Coordinating with panelbeaters
Coordinating with the third party's insurer to settle or recover
Coordinating with third party if not insured
Coordinating with possible parties involved to obtain evidences for recovery be it the police as long
as there's a police reference numbers, property owners, etc.
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Virtual Assistant | Peach Sunshine LLC | February 2021-Present
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Cold calling
Lead generation
Marketing analysis
Skip-tracing
Data entry
Administrative tasks
Acquisitions Management
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