Cindy Palancos

CINDY POLANCOS VIRTUAL ASSISTANT SKILLS ABOUT ME Dedicated and results-driven Customer Support Representative with nine years of comprehensive experience in providing exceptional customer service and fostering positive client relationships. Proficient in effectively resolving inquiries, concerns, and technical issues across diverse industries. Adept at utilizing strong communication skills to deliver tailored solutions, contribute to team success, and uphold the highest standards of customer satisfaction. CONTACT -- Problem-Solving Chat and Email Platforms Handling Organizational Exemplary Time Management Data Entry CRM Platforms ERP Platforms MS Office EDUCATION EMILIO AGUINALDO COLLEGE Associate in Hospitality Management- Tertiary Education WORK EXPERIENCE MEDICEXAMS CUSTOMER SUPPORT REPRESENTATIVE June 2022 - October 2023 Managed both inbound and outbound calls, responding to customer inquiries and providing tailored solutions, resulting in enhanced customer satisfaction. Exhibited proficiency in email communication, maintaining prompt and informative responses to customer queries. Conducted precise data entry, contributing to accurate record-keeping and streamlined operational efficiency. OPTUM HEALTHCARE COMPANY PATIENT CARE COORDINATOR March 2020 - June 2022 Coordinated precise delivery schedules for patient medications, ensuring timely and accurate dispensation of essential treatments. Skillfully handled billing disputes, utilizing meticulous attention to detail to promptly address and prevent discrepancies. Collaborated with healthcare professionals, patients, and insurance providers, fostering trust and facilitating seamless patient care experiences. EPERFORMAX CONTACT CENTER CUSTOMER SERVICE. (eBay) January 2014 - February 2020 Effectively managed and resolved customer disputes via phone and email, consistently achieving high-resolution rates. Demonstrated strong interpersonal and communication skills, ensuring clear understanding of customer concerns and delivering satisfactory solutions. Maintained adherence to company service standards, contributing to positive customer perception and brand reputation.