Cindy Montes De Oca

Are you a busy e-commerce entrepreneur juggling customer support and day-to-day operations? You've come to the right profile!

Hi there, I’m Cindy 👋 and I love all things e-commerce! I decided to become a Virtual Assistant to help brands that are ready to scale without sacrificing good customer support. With 10 years of experience as a Customer Service Representative, in a variety of industries, I know what it takes to delight your customers from inbox to delivery, and everything in between.

These are my skills:

💬 Customer Support

• Email (Kustomer, Gorgias)

• Chat (Kustomer, Gorgias, Shopify Inbox, LivePerson Live Chat)

• Social Media Comments & DM Moderation

• Customer Support SOPs (Notion)

• Chargeback claims and disputes

• Reviews and feedback collection

🛒 E-commerce Store Management (Shopify)

• Order Fulfillment, Returns, Refunds

• Product Upload & Listing Optimization

• Product pages that convert

• SEO-friendly Product Descriptions

• Order Tracking & Updates

📂 General Administrative & Back Office Tasks

• Data Entry

• Organizing digital files and databases (Google Drive, Dropbox)

• Project/task tracking (Trello, ClickUp, Asana)

• Light Bookkeeping – Categorize transactions, expense recording, reconciliation, multi-channel sales tracking

Feel free to reach out anytime so we can discuss your business goals! 💌