Cindy Makena

I am Cindy Makena, a dedicated and detail-oriented professional with over two years of experience as an Administrative Assistant and Customer Support Expert. My passion lies in organizing workflows, supporting teams, and delivering exceptional customer service to drive organizational success. I thrive in dynamic environments where my skills in time management, communication, and problem-solving can make a tangible impact.

My career began with a role where I honed my administrative expertise, managing schedules, coordinating meetings, and maintaining meticulous records. I quickly became proficient in tools like Microsoft Excel, Google Workspace, and Slack, enabling me to streamline day-to-day operations and enhance team productivity by an estimated 30%. My ability to juggle multiple priorities—ranging from drafting professional emails to organizing virtual and in-person events—has been a cornerstone of my success.

In addition to administrative duties, I have developed a strong background in customer support. I excel at handling client inquiries with empathy and efficiency, resolving issues promptly, and maintaining positive relationships. This dual expertise allows me to bridge communication gaps between teams and clients, ensuring seamless collaboration. My experience includes preparing detailed reports, managing databases, and implementing process improvements that have consistently boosted team performance.

I am tech-savvy and continuously update my skills to stay ahead in a fast-evolving digital landscape. Beyond standard office tools, I am comfortable with project management platforms and have a keen eye for detail that ensures accuracy in all tasks. My proactive approach means I often anticipate needs before they arise, whether it’s scheduling follow-ups or preparing materials for meetings.

What sets me apart is my commitment to teamwork and adaptability. I have worked with diverse teams, adapting to various workflows while contributing innovative ideas to improve efficiency. My clients and colleagues appreciate my reliability, positive attitude, and ability to handle pressure with grace.

As a freelancer, I am excited to bring my skills to new projects, offering tailored administrative support and customer service solutions. I am eager to collaborate with clients worldwide, leveraging my experience to meet their unique needs. Thank you for considering my profile—I look forward to the opportunity to contribute to your success!