Cindy Estrada

I am a dedicated and results-driven Customer Success Manager with a passion for helping businesses optimize their customer experience and achieve long-term success. Over the years, I have honed my skills in managing enterprise accounts, developing customer success strategies, and leading onboarding processes that foster strong client relationships.

Fluent in both English and Spanish, I have had the opportunity to work with global teams and diverse customers, which has shaped my ability to understand and address varied business challenges. Whether it’s improving operational efficiencies, ensuring product adoption, or proactively addressing client concerns, I thrive in creating impactful solutions that enhance customer retention.

One of my most rewarding experiences was leading the onboarding process for over 300 clients at Nucleus, where I developed training materials, delivered educational sessions, and successfully increased customer engagement. In addition to my technical expertise, I’m known for my ability to communicate effectively, both with clients and cross-functional teams, ensuring alignment and seamless collaboration.

Throughout my career, I have learned the importance of empathy, persistence, and data-driven decision-making in customer success. I firmly believe in the value of feedback, and I regularly use customer insights to refine strategies and ensure continuous improvement.

In my spare time, I love dancing salsa and exploring new cultures, which keeps me energized and open-minded. I look forward to taking on new challenges and contributing to a thriving, collaborative work environment.