Cindy Days

C I N DY D I A Z-| - I’m an organized, team-playing, and self-motivated individual with a strong background in detail-oriented design, a provider of creative solutions for a wide range of issues and clientele, with experience in multimedia design, quality assurance, and client retention. Professional Experience Delaney Delaney & Voorn Los Angeles, CA / Chicago, IL 7/2012-5/2018 Description: Identify, troubleshoot and resolve issues that arise during the invoice submission process. Coordinate with attorneys, clients and administrative staff for resolution and maintenance tasks associated with client billing requirements. Maintain internal database of billed clients and their compliance requirements. Trim Los Angeles, CA 1/2016-12/13/2017 Description: Provide customer support, resolve customer tickets and queries. Accurate Metering Los Angeles, CA 1/2009-06/2012 Roles: Multimedia Design & Print, Sales, IT, Event Coordination »» Application of utility expense saving Individual Unit electrical, gas, water AMR (Automated Meter Reading) Systems. »» Collect and record accurate test or process data for use in problem analysis, product verification, process verification and engineering or manufacturing estimates. »» Assist in developing and documenting engineering procedures and preparing of charts, graphs, and reports to future referral of information. »» Performs sub-professional land surveying work or works with engineering personnel. Cymfony Inc. Los Angeles, CA 05/2007 - 12/2008 Roles: Graphic Design, Data Entry, Print, crowdsourcing, Creative Writing »» Gathered data for some of the world’s top internet and search engine companies. »» Transcribing audio and user experience research to content evaluation. »» Manage core customer service and support tasks. »» Conduct product feature and QA testing. Perry Scientific 04/2006-04/2007 Roles: Document Technician, Quality Systems Manger »» Perform daily operations and experiments with ingenuity and report honest and clear data. »» Perform all designated tasks needed for the preparation and examination of micro/macro test specimens to ensure compliance with the company’s scientific standards. »» Assures compliance to Quality System policies and procedures to meet requirements with the applicable domestic and international regulations/standards. Technical Skills Software »» Adobe Illustrator, InDesign, Photoshop, Premiere, Dreamweaver, metadata techniques (for increased web visibilityMicrosoft Office. Spanish) Operating Systems »» Mac OSX, Microsoft Windows, iOS, Android Education Irvine Valley College Computer and Information Science Irvine, CA January 2015 - January 2016 California State University, Northridge B.A. Anthropology Northridge, CA January 2011 - December 2012 San Diego City College A.A. Anthropology San Diego, CA January 2005 - December 2007 Volunteer Experience Southwest Museum of the American Indian Palmer Collection archive Los Angeles, CA January 2014 - January 2015